The Lead Associate’s primary function is to sell and promote Perry Ellis merchandise through execution of Perry Ellis customer service standards. The Lead Associate reinforces the Store Manager, ASM and Supervisors in ensuring the store meets its goals and standards in the areas of financial performance, customer satisfaction, and visuals. RESPONSIBILITIES: Customer Service Responsibilities Consistently provides Customer Service to company standard and lead team Generates maximum sales potential... more details
ABOUT THE COMPANY:
Perry Ellis is a clothing company of Menswear designer & retail chain featuring tailored apparel, from suits to casual wear & accessories. Perry Ellis’ passion and OPTIMISM for living life to the fullest is instilled in the culture, written into its history, and sewn into every product.
SUMMARY:
The Lead Associate’s primary function is to sell and promote Perry Ellis merchandise through execution of Perry Ellis customer service standards. The Lead Associate reinforces the Store Manager, ASM and Supervisors in ensuring the store meets its goals and standards in the areas of financial performance, customer satisfaction, and visuals.
RESPONSIBILITIES:
Customer Service Responsibilities
Consistently provides Customer Service to company standard and lead team
Generates maximum sales potential in accordance with the Perry Ellis customer service standards.
Builds repeat customer base through excellent PE Loyalty Program data capture.
Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers more effectively.
Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
Effectively maintains floor coverage; acknowledges every customer; treats customers with priority over assigned tasks.
Demonstrates effective written and verbal communication.
Manages time and prioritizes tasks.
Operational Responsibilities
The lead associate will step in when the supervisor/keyholder is not present
Keep merchandise filled to appropriate levels on the sales floor.
Ensure the store is visually distinctive and appearance impeccably maintained.
Minimize shortages through proper loss prevention procedures.
Practices excellent customer service at all times in order to prevent possible theft.
Demonstrates awareness of store sales plans and results.
Follow all operational policies and procedures.
Manage time and prioritize tasks.
Demonstrate effective written and verbal communication skills.
Visual, Brand And Product Management
Supports execution of all pricing strategies.
Supports the execution of store planograms.
Supports and understands the company’s brand position.
Supports replenishment of merchandise on the selling floor as needed.
REQUIREMENTS:
Energetic and positive attitude
1-2 years of retail experience
Flexible availability; reliable transportation
Strong interpersonal communication and customer service skills
Customer service-oriented. (outgoing, friendly, and personable with a positive attitude
Must be able to move and/or lift to 25 pounds
High school degree
BENEFITS:
Employee discount
Accumulated personal/sick time off
401(k) plan
Monthly sales incentives
Clothing Allowance
Holiday Pay
The pay range(s) below are provided in compliance with state-specific laws. Pay ranges may vary on skills, experience and be different in other locations:
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