A Brief Overview. The radiology scheduling coordinator will serve as the coordinator for schedules and appointments, often between doctors and patients. Coordinators must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the Radiologist. They should be professional and have the ability to manage multiple calls. A good coordinator can determine the prior... more details
A Brief Overview
The radiology scheduling coordinator will serve as the coordinator for schedules and appointments, often between doctors and patients. Coordinators must listen to the needs of the person requesting the appointment in order to determine the amount of time the appointment will require and then find the time that works best for both the patient and the Radiologist. They should be professional and have the ability to manage multiple calls. A good coordinator can determine the priority of patients' needs to determine when an immediate slot should be found or if a patient can come in based on the current schedule. Coordinators manage cancelations, including a doctor who may need to reschedule a full day, finding the best alternatives for all involved.
What You Will Do
Scheduling advanced procedures in conjunction with anesthesia, pediatric anesthesia, or pediatric sedation.
Representatives must use quality customer service techniques to ensure patient needs are met.
Triaging Radiology Orders to other facilities as needed for ease of patient scheduling.
Assist and communicate with patients, physicians and medical office with their radiology needs.
Monitors patient schedules, workflow and activities with radiology to assure smooth coordinated patient flow.
Supports department operations
Maintain professional interpersonal skills with patients, physicians and co-workers.
Additional Responsibilities
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education
High School Equivalent / GED (Required)
Work Experience
1 years Radiology scheduling (Preferred)
Knowledge, Skills, & Abilities
Customer service experience, preferably in medical field. Excellent communication and organizational skills. Prior experience working with multiple physician practices to coordinate exams. (Required proficiency)
This role encounters Protected Health Information (PHI) as part of regular responsibilities. ( proficiency)
UH employees must abide by all requirements to safely and securely maintain PHI for our patients. ( proficiency)
Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace and obtain patient information. ( proficiency)
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