The Technology Support Technician is a member of DASD's Technology Division. This division is split into four separate teams: Data & Applications Network & Security Systems & Support Media & Educational Technology As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation, troubleshooting, user assistance, and training. Technology Support Technicians install, configure... more details
Technology Support Technician
JobID: 5173
Position Type: Technology/"
IT Technician
Date Posted: 7/8/2024
Location: Administrative Office
Date Available: ASAP
Closing Date: 07/22/2024
Additional Information: Show/Hide
Position: Technology Support Technician - Levels I and II Location: District Pay Rate: Level I: $26.51 per hour Level II: $29.33 per hour Schedule:Full-time, 12-month position (260 contract days), 7.5 hours per day, 5 days per week, based upon district-approved calendar Benefits Eligible: Yes Effective Date: ASAP
Are you passionate about helping ALL students learn in a collaborative environment? If so, we may have the career for you! Downingtown Area School District is excited to announce an opening for a Technology Support Technician.
At DASD, we are committed to sharing values of diversity and inclusion in order to achieve and sustain excellence in education. As a diverse district, we continually seek ways to strengthen our educational environment. We believe that we can best promote excellence by recruiting and retaining a diverse group of staff who bring various backgrounds and perspectives. Our ability to create and maintain a climate of respect is critical to attaining the best teaching and learning environment.
At the Downingtown Area School District we value our employees. We seek to hire new staff who:
Communicate openly to build relationships and trust
Partner with team members to see the TEAM succeed
Demonstrate a growth mindset and seek ongoing opportunities for growth
Embrace and support a safe and inclusive environment
Eagerly and enthusiastically support student learning
Strive to be kind and reflective
Focus on the solution and put people first
Lead by example!
If you want to be part of our “Downingtown Proud” team - please apply! Help us with our mission to educate all students to meet the rigorous challenges of a global society.
Job Summary: The Technology Support Technician is a member of DASD’s Technology Division. This division is split into four separate teams:
Data & Applications
Network & Security
Systems & Support
Media & Educational Technology
As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation, troubleshooting, user assistance, and training. Technology Support Technicians install, configure, and prepare desktops, laptops, tablets, software, printers, networks, and peripheral equipment.
The ideal candidate will have excellent problem solving and diagnostic skills, be a self-starter, be highly motivated, and have demonstrated proficiency and experience in the qualifications mentioned below. Additionally, this position will be flexible to step outside of their assigned duties and responsibilities to work on special projects to advance departmental and/or organizational goals. Strong attention to detail, adherence to policies and procedures, effective communication, thorough documentation skills are necessary for success. Candidates’ technical skills will be challenged in this dynamic environment, and there are opportunities for growth and professional advancement within the division. All applicants must have the ability to work evenings and weekends when necessary.
Qualifications: To successfully perform this position, a person must be able to perform each primary duty satisfactorily. The qualification requirements listed below represent minimum levels of educational achievement, training, skills and/or ability necessary.
Level I:
Associate’s Degree in Information Technology or related field of study or equivalent knowledge
Current CompTIA A+ certification must be obtained within 6 months after employment. Grandfathered certifications cannot be honored.
Vendor relevant certification(s) to be obtained within 1 month after employment, as necessary
Valid PA Driver’s License
Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements
Employee must adhere to all local, state, federal, and school code requirements for employment
Level II:
Associate’s Degree in Information Technology or related field of study or equivalent knowledge
Certifications required*:
Current CompTIA A+ certification
Vendor relevant certification(s) to be obtained within 1 month after employment
At least one or more of an approved industry professional certification, such as CompTIA Network+, Apple Certified Support Professional, Microsoft Technology Associate (MTA), Google IT Support Certificate.
*All certifications must be current within the past 3 years and must not have expired. Grandfathered certifications cannot be honored.
Valid PA Driver’s License
Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements
Employee must adhere to all local, state, federal, and school code requirements for employment
Duties & Responsibilities:Employee must have the ability to perform the following essential functions on a timely basis with or without reasonable accommodations.
Supports students, teachers, administrators, and support staff by providing end-user support, and individual assistance with procedural, hardware and software issues and skills development
Effectively uses Service Desk to meet customer service support needs
Troubleshoot hardware, software and network problems throughout the district
Delivers, unpacks, configures, prepares and installs desktop, laptop, tablet, printer and peripheral equipment
Troubleshoots, installs, terminates, and tests network and peripheral equipment cabling
Installs software as per district procedures and vendor licensing agreements
Previews and evaluates hardware and software
Effectively uses new and existing equipment and software
Maintains ability to read blueprints and schematic diagrams
Maintains documentation as assigned by the supervisor
Remains current and maintains certifications necessary for the completion of job-related needs
Perform other duties as assigned by the Director of Technology
Summary of Benefits:
Select Health Benefits a la carte - Only pay for what you need
Medical Coverage through IBX - PPO plans only
No Primary Care Physician necessary
No referrals required
IBC has extensive local and national networks
Prescription Coverage through CVS/Caremark
Dental Coverage - Delta Dental Active PPO
Allows use of in-network and out-of-network providers
Vision Coverage - Vision Benefits of America (VBA)
Eligibility - No Waiting Period All employees may enroll in the district’s health benefit plans effective with their date of hire into the benefit eligible position.
Eligible Dependents A legally married spouse as defined by PA law and children up to age 26 may enroll in the District’s health benefit plans.
New Hires or Newly Eligible You have 31 days from the date that you are benefit eligible to make your elections. If you do not make elections during this time, you will only be enrolled into any benefit that is provided by the District at no cost to you.
Flexible Spending Accounts Benefit eligible employees have the opportunity to elect to participate in a Flexible Spending Account. DASD offers both a Healthcare Spending Account and Dependent Care Spending Account. This benefit allows you to set aside pre-tax dollars to pay for out of pocket eligible healthcare and dependent care expenses.
Support for the Whole You
Fitness Program
Receive $150 back when you complete 120 workouts at an approved fitness facility within 365 days. www.ibx.com/reimbursements
Nutritional Counseling
Up to 6 free visits per calendar year with a registered dietitian.
Employee Assistance Program
Health Advocate is a free, confidential program that offers EAP+ Work/Life benefits to help you address difficulties in your life by providing short term assistance with personal, family, and work issues. In addition, it simplifies the navigation of the health care system by helping you find the right doctors, resolving billing and insurance claim issues, explaining benefit coverages, helping your parents or in-laws with the complexities of Medicare, and much more!
Telemedicine
The telemedicine benefit through SwiftMD is offered to ALL DASD employees at no cost to you. The telemedicine benefit allows for consultations with US board-certified doctors over the phone or online, from your home, office, or on the road. These physicians can diagnose, recommend treatment, and submit prescriptions to your pharmacy of choice.
Retirement - Member of State Pension System (PSERS) As a PSERS member, you'll join with over a half million fellow public school employees who are also members. You'll contribute to your own personal PSERS retirement account and have a safe and secure benefit payment(s) from one of the largest public retirement plans in the nation.
Student Loan Forgiveness All DASD employees are eligible to apply for loan forgiveness through the federal government’s Public Service Loan Forgiveness program. Find out more here: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service
Life Benefit Pays 1 x your basic annual salary up to maximum of $60,000
Income Protection Benefit Pays 60% of your basic monthly pay, up to $1,500 per month
Paid Time Off
12 sick days annually
3 personal days annually
10 vacation days annually; 1 additional day per year after 5 years of employment up to a maximum of 20 days per year.
19 paid holidays per year
Tuition Reimbursement 75% of tuition if grade of ‘B’ or better is attained; limit 12 credits per year.
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