Job Abstract

Ranked #49 in U.S. News & World Report’s list of Best Public Colleges and Universities, Rutgers University–Camden is a diverse, research-intensive campus of approximately 6,100 students at the undergraduate, graduate, and doctoral levels and 1,100 faculty and staff members. Located in Camden, N.J., directly across the Delaware River from Philadelphia, the university is uniquely situated to serve the local community while achieving global reach. A U.S. Department of Education-designated Minority Serving Institution, the university thrives due to a supportive culture that helps students achieve their goals and fosters collaboration among employees. Rutgers–Camden is recognized as a national model for civically engaged urban universities and was selected by the Carnegie Foundation for the Advancement of Teaching for a Community Engagement classification. Washington Monthly magazine has ranked Rutgers University–Camden among its “Best Bang for the Buck” universities and best national research universities. Recently, Rutgers–Camden earned Carnegie classification as an R2 research university due to a high volume of internationally recognized research, creative output, and scholarly activity. 

Reporting to the Vice Chancellor of Student Academic Success, the Director of Operations is a vital Division of Student Academic Success (SAS) senior team member and collaborates with various Rutgers Camden stakeholders to lead, facilitate, and manage an innovative student success agenda. The incumbent supports the Division’s overall mission, strategic plan implementation and goals, grant writing and serves as an initiator, liaison, and driver for projects and initiatives central to student success and the College’s overall commitment to excellence in serving and supporting a diverse student body.

The director of operations will oversee all administrative management, project management, and supervision of the daily operations for the student academic success division. This position will organize, track, and ensures accurate and timely processing of requests and actions of all direct reports to the Vice Chancellor of SAS. The Director requires outstanding organizational, communication, and leadership skills and an ability to develop innovative solutions that allow the Division leadership and staff to achieve strategic goals, compliance, and execution of duties within the Division and campus as needed. This position will also be responsible for oversight in managing complex situations and a myriad of division and campus-wide programming. The director of operations will work closely with Division leadership and senior staff to strategize and develop policies, plans and systems that will allow the Division to run efficiently and effectively.

The incumbent works independently with broadly defined work objectives and limited review of overall results. Performs professional work that requires specialized knowledge and confidentiality in one or more fields of management/administration, student retention, student success strategies, event planning and management, and a solid understanding, use, and application of concepts, theories, principles, practices, regulations, terminology, and applied bases in area of specialization.

This position must be able to handle complex, high-level multitasking with professionalism and efficiency. They must be able to handle highly confidential information and work professionally with faculty, staff, and students.

Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu.

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Bachelor’s degree in (psychology, higher education leadership, public policy/public administration) or equivalent combination of education and experience plus five years of relevant experience with project management, communications, program development, and/or grant management.

Bachelor’s degree in (psychology, higher education leadership, public policy/public administration) or equivalent combination of education and experience plus five years of relevant experience with project management, communications, program development, and/or grant management.

student-centered approaches.

Master’s Degree: Experience with project management, curriculum design in higher education, and a successful track record in grant management. Supervisory experience preferred.

MS Office, internet, computer competency in reading, developing, and evaluating spreadsheets, databases, student information systems, surveys, and other computer-based platforms, including EAB and Qualtrics. Incumbent will use social media tools to communicate with students and other constituents.