The Pet Resort Supervisor is a leader and an integral member of the veterinary hospital management team. The Pet Resort Supervisor partners with the Hospital Manager to provide a smooth and profitable operation by driving revenue and managing costs with in boarding and daycare while helping create a culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the boarding and daycare department while cultivating an supportive and collaborative team environment.
Job Duties:
- acts as a champion for change and identifies, documents, shares and promotes best practices
- participates in the planning and budget maintenance process
- establishes goals for the resort and staff
- creates the schedule for the staff and manages labor costs to budget
- partners with the Hospital Manager to address staffing needs including hiring, training, reviewing, and disciplining of staff
- manages the resort staff
- demonstrates and reinforces the highest level of client service
- resolves client issues and escalations and oversees client follow up communication
- drives client visits through strategic client communication and local marketing efforts
- In addition to all of the manager responsibilities the Pet Resort Supervisor is also responsible for performing all of the duties of the kennel staff
Qualifications:
- Bachelor degree in business or related degree is preferred
- 3-5 years in a manager role, including customer service experience
- experience in a veterinary hospital/Resort is a must
- Supervisory and leadership experience
- reporting and data analysis
- basic computer skills
- staff management including, coaching, developing and motivating staff
- interpersonal skills with staff and clients, and works well in a team environment
- model a professional and courteous manner with staff and clients
Full-time
8 hour work day 8-6pm
Benefits
Pay range $22.00-$24.00
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 
