The Global Field Services (GFS) IT-OT Operations Manager is responsible for the day-to-day performance of the local team within the coverage region (Clearlake, Bishop, Dallas & Orange, Texas). This is a hands-on role in our organization, leadership and individual contributions are required to be successful. Ideally, this Safety and Manufacturing oriented leader must be familiar with the chemical industry environment, he or she will also be responsible of planning mid-term and long-term support a... more details
IT-OT Operations Manager
City
Pasadena
State/Province
Texas
Posted Date
18 hours ago(6/17/2024 3:27 PM)
Overview:
Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees, shareholders and the corporation. As we partner with our customers to solve their most critical business needs, we strive to make a positive impact on our communities and the world through The Celanese Foundation. Based in Dallas, Celanese employs approximately 13,000 employees worldwide and had 2023 net sales of $10.9 billion. For more information about Celanese Corporation and its product offerings, visit www.celanese.com.
Responsibilities:
The Global Field Services (GFS) IT-OT Operations Manager is responsible for the day-to-day performance of the local team within the coverage region (Clearlake, Bishop, Dallas & Orange, Texas). This is a hands-on role in our organization, leadership and individual contributions are required to be successful. Ideally, this Safety and Manufacturing oriented leader must be familiar with the chemical industry environment, he or she will also be responsible of planning mid-term and long-term support aligned with Celanese sites goals, objectives, and projects.
Responsibilities:
Managing, training, and developing employee(s) for the local sites within the region
Manage IT-OT site support leaders and specialists at the local sites within the region
Accountable for IT-OT site support SOP development, implementation, and continuation
Accountable for IT/OT asset management (logical and physical) / inventory / disposition in accordance with policy and procedures
Manage site coordination and site implementation of IT site integration projects resulting from acquisitions and divestitures.
Managing and providing onsite support for PCN network and systems at level 3.X and 2.X; examples include: patching systems in PCN Services, and 2.X Firewall administration and configuration
Managing and providing onsite support for SAFER and PAS (Process Automation Systems) Lifecycle Management program
Ordering/procurement of small assets required for user support, project support, site support, allocation and expenses based on company policies
Accountable for training new users, and providing site level IT/OT integration services for infrastructure, PC’s, and manufacturing applications
Be accountable for instituting plans and processes to educate customers to drive down incident rate for tickets
Support enhancement projects related to manufacturing operations, network infrastructure, general automation etc.
Act as liaison between Celanese users and IT to plan and/or execute local and global initiatives at the site level (i.e/software rollouts, PC upgrades, integrations, etc.)
Management of ticket escalation based on established priorities and procedures
Management of customer requirements for new software, support new software approval process where needed
Hands on liaison for other Celanese IT/OT groups – remote assist implementation of upgrades and software rollouts
Escalation point of contact for level 3 teams for network security and site outages
Manage and or provide site specific IT/OT applications (video conferencing equipment, access control systems)
Provide IT communications to users for outages, incidents, and IT initiatives
Research and recommend innovative solutions while leveraging existing resources
Build and maintain vendor relationships as needed for support of the organization
Multi-site and multi department collaboration required on a regular basis
Qualifications:
BS Information Technology or related sciences (ie - Engineering)
7+ years of IT/OT industry experience
Experience working in a manufacturing facility – Safe Work Permit process (chemical preferred)
A+ certification preferred or equivalent networking experience
CCNA Cisco Certified Network Associate
Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022
Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc.
Mobile Device Management experience
Hands-on knowledge of HP, Xerox, Zebra printers and copiers
Project Coordination/Management experience
Excellent written and oral communication skills.
Ability to work independently while balancing various tasks and priorities
Occasional travel
Application Methods:
Refer this job to a friend
Celanese is an Equal Opportunity Employer. Celanese does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position. Career Opportunities Question?Please feel free to call our recruitment operations center at 1-855-475-0008, if you have any questions about the application process or your status. Socialize this job opportunity to a friend, colleague, or family member:
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