Job Abstract

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is seeking a highly motivated and experienced individual to join our team as a Sr Site Specialist. As a global leader in serving science, Thermo Fisher Scientific is dedicated to enabling our customers to make the world healthier, cleaner, and safer. With our world-class resources and innovative technologies, we offer a unique opportunity for you to contribute to groundbreaking advancements in the field of information technology.

What will you do?

• Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
• Follow well-defined procedures as outlined by Best Practices, SOP’s & work instructions.
• Independently make decisions and use available resources to meet customer requirements.
• Analyze, maintain, and reconcile various customer and Thermo Fisher reports to ensure customer and company requirements are met.
• Demonstrate proficiency at capturing, presenting, and explaining job or site-specific performance metrics.
• Communicate with supervisor any customer issues or potential problems.
• Promote personal growth and development by staying abreast of new policies and improvements.
• Listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify a course of action with a goal of first call resolution within established turnaround times.
• Work effectively with a diverse cross-functional team.
• Embrace Practical Process Improvement (PPI) methodologies.
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Perform other tasks as needed.

How will you get here?

• High School Diploma or equivalent from an accredited institution.
• 2 years of related experience in inventory management or within a laboratory setting is preferred.
• Experience working in customer service is also a plus.

• Able to read, write, and speak English.
• Displays a high level of confidentiality for both customers and Thermo Fisher Scientific.
• Must maintain Thermo Fisher Scientific's Four-I Values.
• Must have one to three years of progressive proven experience.

• Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
• Must deliver excellent customer service to include maintaining a professional appearance at all times.
• Possess the operating skills to use computers and learn to enter data in various systems as needed.
• Must possess the organizational skills to multi-task and meet customer requirements as needed.
• Must be proficient with a computer and the Microsoft Office suite of software.

• Works primarily at customer sites, which may require independent work.
• Work areas may include spaces where chemical-based allergens are in use.
• Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally.
• Able to work overtime as required.

Thermo Fisher Scientific is an equal opportunity employer and values diversity in our workforce. We are committed to providing reasonable accommodations to individuals with disabilities in the job application process. If you require assistance or an accommodation due to a disability, please contact us at 1-855-471-2255. Please include your contact information and specific details about your required accommodation.

Apply today! Visit our website at http://jobs.thermofisher.com to start your journey with us.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds, and perspectives are valued.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards