Job Abstract

Essential Functions:

• Assigns activities of wheelchair agents and ensures completion of tasks for safe, transportation of passengers.
• The Lead Agent position is a working, supervisory position and as such, Lead Agents perform wheelchair duties as follows:
• Assists and transports passengers requiring wheelchair assistance at the airport to/from gate.
• Carefully lifts special needs passengers up/down stairs of aircraft and in/out of wheelchairs in a safe manner.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure special needs passengers are taken to the correct destination.
• Assists special needs passengers in transporting and claiming personal belongings and baggage.
• Reads the airport monitors to check arriving and departing information and sets up gate for incoming passengers who need special assistance.
• Greets and escorts special needs passengers in a friendly and courteous manner.
• Uses PAXTrack system to report pick up and drop off of special needs passengers.
• Communicates instructions and special services to gate agent or other personnel for passengers requiring special needs.
• Gathers wheelchairs in the concourse and returns them to the staging area for usage.
• May assist in arranging for ground transportation.
• All other duties as assigned

Legal

Unifi is an Equal Opportunity Employer.