Deliver extraordinary customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses Build new Red Roof Inn hotels in all databases Gather necessary information Communicate with GDS partners regarding new hotel according to established timelines Complete data entry in all necessary systems with accuracy and thoroughness Sync rates and room types to channels Open hotel for booki... more details
Duties and Responsibilities
Deliver extraordinary customer service to both internal (GMs, RVPOs, franchisees) and external (guests, travel agents, partners) customers, demonstrating ownership of our impact on all of their businesses
Build new Red Roof Inn hotels in all databases
Gather necessary information
Communicate with GDS partners regarding new hotel according to established timelines
Complete data entry in all necessary systems with accuracy and thoroughness
Sync rates and room types to channels
Open hotel for booking on the opening date
Enter and maintain all property and brand-related information across multiple channels
Ensure clarity and integrity of all data entered, including proper spelling/grammar, while adhering to department guidelines
Maintain notes and documentation related to all department procedures
Communicate with property management and Contact Center staff to ensure accuracy of all information in all systems; respond to all requests received in a timely manner
Support sales, marketing, revenue management, and operations departments in efforts to improve bookings across all channels
Utilize online resources to research new hotels, identify attractions, and verify addresses/mileage
Provide support to travel agencies via phone and email
Answer inbound calls to the Content Distribution line
Other duties as assigned
Qualifications
Bachelor’s degree or equivalent work experience preferred
Basic knowledge of Microsoft Office (Word, Excel), proficient knowledge of Outlook (organizing emails across multiple boxes and archiving), and experience using the Internet to research and collect information required
Excellent verbal and written communication skills required
Need to have an acute attention to detail, ability to learn quickly, have excellent organization and time-management skills
Need to be able to work under pressure, keep current on a multitude of programs/policies, and multi-task with the flexibility to switch focuses as necessary to meet urgent deadlines
Need to be self-motivated and able to work independently
Experience in hospitality or travel industry preferred
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