The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while al... more details
Job Overview:
The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis.
Qualifications:
Required:
- Bachelor Degree preferred or
- High school diploma or equivalent
- A minimum of three years directly related experience; 1-2 years patient processing experience
- Prior Management experience; Leadership ability; Positive attitude
- Excellent verbal and written communication skills; Interviewing skills
- Strong working knowledge of scheduling/staff
- Strong working knowledge of Health Insurance/Managed care contracts and Uncompensated care
- Familiarity of Medical terminology preferred
- Knowledge of EPIC patient processing preferred
- Type 30-40wpm
- Knowledge of basic computer skills.
Preferred:
- Customer service experience preferred
Scheduling Requirements:
- Shift- 11:00am- 7:00pm
- Monday- Friday with on call
- Full Time
Essential functions:
- Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
- Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
- Provides oversight of the educational needs of the staff and address these needs when applicable
- Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
- Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
- Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
- Ensures timely registrations of all patients and completes registrations within the department when necessary
- Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
- Communicates issues and policies to all staff members as it relates to department and ancillary areas
- Responsible for monitoring all key performance indicators and creating action plans when goals are not met
- Delegates and prioritizes work assignments in relation to the patient’s needs and staff’s competence
- Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
- Provides clear communication and expectations for staff around KPI’s and goals
- Reviews and recommends any changes to departmental policies
- Maintains open communications with management
- Oversees and supervises all department functions including training, onboarding and orientation of all new staff
- Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identifying areas of strength and areas requiring improvement
- Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
- Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
- Must provide and contribute to a positive environment that leads to the overall success of revenue cycle and organizational goals
- Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies
- Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
- Completes all other duties as assigned
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Pay Range:
Hourly Rate
Between $31.00- $34.00
Let us shape the future of healthcare, together. Our competitive base rates offered will be dependent upon your relevant experience, education, and skills. In addition to base salary, we offer excellent benefits creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs and many opportunities for professional and personal growth.
Join our team to embark on shaping the future of healthcare!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered,
high-quality academic medicine in a compassionate and equitable manner, while delivering
a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
