At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. How We Deliver a Winning Performance: Question Authority Walk the Talk Share Knowledge Listen, not just Hear See the Glass Half Full Take Educated Risks Enjoy the Ride Share the Spotlight Do the Right Thing Test Your Limits We Care About Your Total W... more details
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.
How We Deliver a Winning Performance:
Question Authority
Walk the Talk
Share Knowledge
Listen, not just Hear
See the Glass Half Full
Take Educated Risks
Enjoy the Ride
Share the Spotlight
Do the Right Thing
Test Your Limits
We Care About Your Total Wellbeing:
Physical Wellbeing: Medical, dental, and vision care
Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
Learn more about our Total Wellbeing program here.
What You’ll Be Doing:
As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.
Addressing resident inquiries promptly, ensuring satisfaction and loyalty
Guiding new residents through the move-in preparation experience for a smooth transition
Conducting follow-up within a week of move-in to address concerns
Managing move out inspections and coordinating resident events
Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals
Proactively suggesting improvements to enhance community operations
What You’ll Need To Thrive:
High School diploma or equivalent
Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf cart) in their role. This varies by location.
Computer literacy and effective communication skills
Availability to work a flexible schedule, including weekends
Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
Bonus Qualifications:
Customer service experience
Salary: $23.81 - $29.10 / Hour
The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.
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