The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, and Laundry. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes. Responsibilities Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsou... more details
Director of Rooms
Job LocationsUS-FL-Amelia Island
Posted Date18 hours ago(6/24/2024 2:45 PM)
Requisition ID
2024-111601
# of Openings
1
Category (Portal Searching)
Rooms Operations
Overview
Amelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job Description
The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, and Laundry. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.
Responsibilities
Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelines
Insuring the quality and productivity of housekeeping/laundry (in-house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
Excellence in appearance of all areas throughout the hotel
Producing constant improvement in guest experience satisfaction metrics
Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
Participation in weekly forecasting and scheduling activities
Providing assistance in developing the annual hotel budget
Preparation of action plans as directed by management
Daily reviews of operating outcomes (including corrective action if required)
Maintaining high visibility with associates and guests
Qualifications
Bachelor's degree or equivalency required.
Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of 2 or more years.
Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
Excellent verbal and written communication skills required.
Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
Must be detail-oriented and organized.
Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
Must be highly service-oriented.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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