The purpose of the Community Manager I is to enhance the client experience by servicing clients, providing operational and administrative support to clients and the center team.
Duties:
· Be physically present at the center to provide client support. Be able to answer questions and responses to all clients and manager.
· Prepare for client inquiries by studying products, services and customer services processes.
· Answer all inbound phone calls for clients, sales and the company by directing callers as appropriate. Take care of any client requests that come in by phone.
· Greet and direct visitors with a hospitality forward mindset.
· Receive, sort and forward incoming mail and packages for clients.
· Coordinate the pick-up and delivery of mail services.
· Assist in ordering, receiving, stocking and the distribution of office and café supplies.
· Assist in the management of client onboarding.
· Assist in the daily operations and maintenance of the center. Ensure that the community café, business center and conference rooms are up to center readiness standards.
· Provide marketing materials for clients and prospects.
· Assist in planning and attend monthly client events. Attending networking and marketing events during business hours.
· Perform administrative duties that support client in their daily business practices.
· Manage all client catering requests including the set up and tear down. Manage vendor relationships in a professional manner.
· Schedule conference rooms, day office usage, catering and equipment usage through Operate.
· Update and maintain accurate schedules for all clients and daytrippers. Assist with booking and maintaining of daytripper client accounts. Proactively outreach to daytripper clients.
· Receive all incoming vendor invoices and determine which invoices should be entered at the center level. Send all other invoices to the accounting department to process.
· Create purchase orders through Nexus Payables for offices and café supplies. Keep an inventory of offices and kitchen supplies.
· Coordinate with building management company and janitorial staff to assist with building issues with necessary.
· Purchase and accurately reconcile offices supplies, postage, parking validation and FedEx accounts.
· Improve quality services by recommending improved processes; identifying new product and services applications.
· Familiarity with P&L reports.
· Other duties as required/assigned.
Core Competencies/Skill Sets:
· Excellent attention to detail and follow through.
· Excellent communication skills, both verbal and written.
· Ability to organize, prioritize and manage multiple tasks. Ability to meet deadlines with minimal supervision.
· Ability to demonstrate flexibility with changing priorities.
· Evidence of being a team player and support colleague with strong interpersonal skills.
· Ability to work in a high-pressure environment and act in a dynamic, problem solving capacity to best service the client and team.
· Ability to use IT/technology and Microsoft Suite
Education/Experience:
· Associates Degree or equivalent, Bachelors Degree in Arts or Sciences preferred.
· Minimum of 6 months experience in an office environment in a similar.
· Experience in restaurant, hotel, retail or other hospitality experience highly desired.
