Job Abstract

Requisition ID

2024-146028

Position Category

Other / Technical

Clearance

Secret

Sector

Citizen Security & Public Services

Provides technical oversight of hardware and software systems, with a focus on storage area network administration. Provides professional service within the parameters specified in the site's service level agreement and/or that meet or exceed the customer requirements. Ensures reliable backup and recovery of necessary data.

Key Responsibilities:

• Provide administration, operations, and maintenance support on storage subsystems.
• Provide quality Tier 2 and Tier 3 Service Desk services for storage-related tickets, including responsively communicating with users, analyzing tickets to identify issues, developing proposed solutions, and resolving tickets.
• Prepare, document, and maintain standard configurations of storage devices.
• Performing storage monitoring, management, and optimization.
• Collaborate with Tier 1 and Tier 3 staff to ensure all Tier 2 and Tier 2 escalated incidents and service requests are resolved consistent with SLA requirements.
• Maintain a knowledge base of FAQs for Tier 2
• Maintain the organization’s Distributed File System (DFS) servers.
• Provide storage and data management for Cloud and on-premise storage subsystems. This includes the storage lifecycle including configuration, data at rest encryption, maintenance of disk and disk subsystems, compliance, security, capacity management, performance, utilization cost management, and reporting elements.
• Monitor and manage storage components, identifying when storage capacity decreases below defined thresholds for the specific device, and take corrective actions (coordinate adding additional storage capacity).
• Proactively monitor for a high availability configuration for critical applications and production servers supporting continued operation if either data center were lost.
• Coordinate maintenance activities associated with server and storage platforms. This includes coordination with Contractor and third-party maintenance providers to troubleshoot server hardware, replace faulty device components, and provide on-site support, where appropriate.
• Responsible for storage performance analysis and troubleshooting storage capacity management and planning.

*Contingent on Contract Award*

Basic Qualification:

• U.S. Citizen
• An active SECRET or the ability to obtain a SECRET Clearance.
• Bachelor’s degree with 5 – 7 years, master’s degree with 3 - 5 years, or PhD with 0 - 2 years; four (4) years of experience can be substituted in lieu of a bachelor’s degree.
• Ability to work independently and take initiative to do what is needed to achieve learning goals.
• Excellent problem-solving skills and the ability to handle pressure.
• Demonstrates ability to communicate with individuals at many different levels from within and from outside of the organization.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.