At Vuori we are guided by three Core Values: to make great products, be in great relationships, and live extraordinary lives. These values, along with our Investment in Happiness, lead us to creating amazing customer experiences. The Vuori Refund Review Specialist is an integral part of the Customer Experience Loop. As a Vuori Refund Review Specialist, you will research Vuori Shopper’s returns and refunds, escalate any questions and/or concerns to management via e-mail or Teams, all while assumi... more details
Job Description
At Vuori we are guided by three Core Values: to make great products, be in great relationships, and live extraordinary lives. These values, along with our Investment in Happiness, lead us to creating amazing customer experiences. The Vuori Refund Review Specialist is an integral part of the Customer Experience Loop. As a Vuori Refund Review Specialist, you will research Vuori Shopper’s returns and refunds, escalate any questions and/or concerns to management via e-mail or Teams, all while assuming positive intent of the customer. You will be helping the Customer Service Team when customers have questions or require information about their refund and when new return orders need to be placed. You will work with Management and train back up employees when needed.
Qualifications
What you'll get to do:
Strong interest in providing an amazing customer experience
The primary point of contact at Otay Facility for all refunds and customer escalations
Desire to do the right thing, all the time
Research customer order and refund history
Create new return orders when necessary
Communicate with customers to seek resolution to refund related issues
Collaborate with Customer Service Team to resolve customer escalations
Provide quality feedback to leadership
Track return metrics to reduce defects and improve processes
Receiving and processing of returns
Quality grading and inspection of returned items
Willingness to take on new projects
You may be assigned additional tasks and projects in addition to the above general responsibilities
Who you are:
Bachelor's degree or, in lieu of degree, 1 years of equivalent work experience.
Available for travel to HQ as needed
Ability to self-manage
Highly Skilled Communicator (orally & written)
Microsoft Office Suite
Extremely organized and diligent
Strong interest in providing a great customer experience
Bonus points for experience with Kustomer, Shopify, Microsoft Dynamics, Teams, and Warehouse Operating System
Spanish speaking a huge plus
Additional Information
Our investment in you:
At Vuori, we’re proud to offer the following to our employees;
Health Insurance
Savings and Retirement Plan
Employee Assistance Program
Generous Vuori Discount & Industry Perks
Paid Time Off
Wellness & Fitness benefits
The salary range for this role is $19.50/hr - $20/hr.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
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