Job Abstract

Location:

• Be responsible for adherence to company policies, including safety and the use of personal protective equipment.
• Provides excellent customer service to both internal and external customers.
• Ensures all required paperwork is accurately completed, including coding, costing, and pricing.
• Advises customer on tools, hardware, and materials needed, and procedure to follow to complete tasks customer wishes to perform. Informs customer about the quality of tools, hardware, and equipment and demonstrates use.
• Order entry, process cash, and charge orders; assist with reconciliation of cash and bank deposits.
• Communicates by phone, e-mail, and in person with customers, sales staff, store managers, and others, inquiring about and providing information on cost, ordering and delivery times, etc.
• Develop outgoing call strategy and make outgoing calls to support sales growth for the branch.
• Obtains or transfers merchandise requested by customers to and from other locations. Answers customer questions concerning location, price, and use of merchandise.
• Totals price and tax on merchandise purchased by customers using computer, calculator, and/or paper and pencil to prepare invoice. Accepts payment and makes changes for customer purchases. Wraps or bags merchandise for customers and assists in loading and unloading cylinders.
• Arranges with customer and location for delivery of cylinder and hard goods.
• Maintains neat, clean, and professional personal appearance.
• Coordinates with the purchasing department any product shortages or outages.
• Maintains a positive work atmosphere by acting and communicating in a manner so that you get along with customers, vendors, co-workers, and management.
• Ensures all administrative and accounting-related procedures are strictly observed.
• Stocks shelves, warehouse, counters, and tables with merchandise and maintains showroom displays.
• All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described.

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Required Education:

• High school degree or the equivalent preferred, with one to three years related experience and/or training or equivalent combination of education and experience.

Required Length and Type of Experience:

• Minimum of one to three years of experience in industrial retail, inside sales, customer service, and/or inventory control-related positions.
• Detailed understanding of SAP and PROS functionalities preferred.

Knowledge, Skills, and Abilities (KSA’s):

• Ability to handle cash transactions accurately.
• Ability to clearly communicate via phone, email, or in person with customers, sales staff, the Branch Manager, and all the other branch personnel. Must be able to work with a wide variety of people with different personalities and backgrounds.
• Basic computer skills (i.e. Google Suite).
• Ability to work independently and under some pressure to meet deadlines.
• May be required to operate a forklift in the warehouse.
• Ability to read and comprehend safety data sheets.
• Must be able to work occasional overtime, when necessary.
• Must be able to operate in a drug-free workplace.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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