Assist users with application software and computer equipment during normal working hours and be available via a pager/cell phone 24 hours a day, seven days a week to provide advanced support on an emergency basis. Monitor status of service requests and ensure timely resolution and follow up. Support desktop, LAN, servers and wireless systems. Maintain RF and/or mobile communication environment. Document computer application issues and coordinate solutions with developers. Serve as liaison betwe... more details
Salary Pay Range: $91,758 - $131,143
YOUR ROLE
Responsible for analyzing processes and procedures involved in the operations and optimize for efficiency.
Models and acts in accordance with our guiding principles and core values.
WHAT ARE YOU GOING TO DO?
- Assist users with application software and computer equipment during normal working hours and be available via a pager/cell phone 24 hours a day, seven days a week to provide advanced support on an emergency basis.
- Monitor status of service requests and ensure timely resolution and follow up.
- Support desktop, LAN, servers and wireless systems.
- Maintain RF and/or mobile communication environment.
- Document computer application issues and coordinate solutions with developers.
- Serve as liaison between operations, technology and quality.
- Recommend, design, and develop new technologies and systems.
- Serve as a liaison between technology and external customers.
- Non-essential function: serve as a facilitator for project/product meetings and conference calls.
- Non-essential function: Manage different assignments within conflicting priority levels.
- Non-essential function: customer site visits.
WHAT ARE WE LOOKING FOR?
Education and Experience:
Minimum:
- Bachelor’s or master’s degree in computer science, Engineering or related area.
- Minimum 5 years of industry experience installing, configuring, and supporting system and application software.
Preferred:
- Previous experience supporting Transportation and Logistics operations and/or applications.
Skills:
- Ability to interact effectively with all levels of employees.
- Proficiency in Microsoft Office, internet, web-based and related job specific software applications.
- Accurate typing and/or data entry skills. Basic math skills.
- Ability to balance team and individual responsibilities.
- Organizational skills and the ability to prioritize in demanding environments with tight deadlines.
- Excellent written and verbal communication skills.
- Knowledge of project management methodologies and experience using Microsoft Project to manage project schedules, priorities, and resources.
- Experience supporting PC hardware and software in a Microsoft environment.
- Strong technical writing skills.
- Self-motivated. Strong leadership ability.
- Interface effectively with customers or others associated with the project or assignment.
- Must be able to read, write and speak English fluently.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
