Requisition No: 833097
Agency: School for the Deaf & Blind
Working Title: DUTY OFFICER (COMMUNITY RESOURCE ASSISTANT) - 48008448
Pay Plan: Career Service
Position Number: 48008448
Salary: $32,184.48 - $35,184.48
Posting Closing Date: 07/26/2024
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Florida School for the Deaf and the Blind (FSDB)
Duty Officer (Community Resource Assistant)
Position Number 48008448
Department: Campus Police
Who are we?
FSDB is a state public school available at no cost to eligible pre-K and K-12 students who are deaf/hard of hearing, blind/visually impaired or deafblind, including boarding and transportation services. FSDB is nationally recognized for its comprehensive educational services, designed for the unique communication and accessibility needs of students. FSDB also provides educational outreach programs for children ages 0-5 and their families. The FSDB experience provides students with the edge to do more, be more, and achieve more.
How you will make an impact
The incumbent of this position serves as the school's central telephone/video phone operator in the Communications Center of the Campus Police Department.
- Answers all incoming telephone/video phone calls to the FSDB main telephone extension. Greets and assists callers by verifying the appropriate departments and/or school staff for the calls to be directed to, based on the information provided by the callers.
- Transfers callers to the correct school telephone/video phone extensions or places them on hold to further inquire as to the most appropriate department to redirect their calls to. Takes messages of callers when they cannot be delivered. Provides the correct telephone/video phone extensions to the callers prior to completing the transfers so that the callers have them in the event the callers get disconnected and can call the extensions back directly on their own if needed.
- Answers routine non-technical questions and refers other questions to the appropriate departments and/or school staff. Places outgoing and interoffice calls as needed. Responds to incoming text messages sent to the school switchboard administrative text number. Uses sign language to communicate with the deaf/hard hearing on the video phone. Maintain and update the school staff phone directory.
- Greets all school staff, students, visitors and any members of the general public who enter the lobby of the police department providing them with assistance, general information and directions as needed.
- Uses sign language when communicating with those who are deaf/hard hearing. Create and issue parent, intern and volunteer photo IDs.
- Other assigned duties.
Knowledge, Skills, and Abilities
- Knowledge of appropriate ways of dealing with individuals in a crisis situation;
- Ability to make decisions and function effectively in high stress, emergency situations;
- Ability to respond to the public in a calm, effective manner;
- Ability to operate a radio-teletype and other related communication equipment;
- Ability to speak clearly and listen effectively;
- Ability to coordinate and disseminate information;
- Ability to learn and effectively use existing computer programs;
- Ability to establish and maintain effective working relationships with others;
- Ability to maintain TDD (telephone device for the deaf) and Videophone communication with deaf individuals;
- Ability to use manual communication techniques such as American Sign Language and finger spelling;
- Ability to complete training and administer skills acquired in CPR.
- Ability to attain sign language proficiency level in accordance with FSDB O.P.P.1.24;
- Ability to complete training and administer skills acquired during CPR;
Qualifications
• A high school diploma or its equivalent and one year of experience in radio-teletype operations, sworn law enforcement, dispatching, forestry, firefighting, or other public contact work.
• College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for the required experience.
• Experience as described above can substitute on a year-for-year basis for the required high school education.
Condition of Employment
Applicants under consideration for employment at the Florida School for the Deaf and the Blind will be required to complete background investigation. Fingerprints will be taken and sent to the Florida Department of Law Enforcement and the Federal Bureau of Investigation for a background check of your criminal history record(s) at the state and national level.
Sign Language Requirements
Applicants who are selected for hire will be required to obtain an Intermediate proficiency level in American Sign Language within four years of hire.
Please note: The Florida School for the Deaf and the Blind provides education to acquire sign language skills.
Hiring Salary Range: 11 month position, $32,184.48 - $35,184.48 annually. This range is inclusive of verified experience and education.
Hours: Monday – Friday 8:00am to 4:30pm
Vision
FSDB will prepare each student for a lifetime of success.
Mission
The mission of FSDB is to utilize all available talent, energy, and resources to provide free appropriate public education for eligible sensory impaired students of Florida. As a school of academic excellence, the school shall strive to provide students an opportunity to access education services in caring, safe, unique learning environment to prepare them to be literate, employable, and independent lifelong learners. The school shall provide outreach services that include collaboration with district school boards and shall encourage input from students, staff, parents, and the community. As a diverse organization, the school shall foster respect and understanding for each individual. (Section 1002.36, Florida Statutes)
Values
Integrity & Respect – The FSDB community is a cohesive group that serves with honor, care, kindness and responsibility.
Safety & Security – The FSDB community is committed to the protection and well-being of stakeholders.
Innovation – The FSDB community welcomes change and embraces a continuous improvement mindset to encourage new methods to solve problems and foster creativity and growth.
Trust – The FSDB community is committed to high quality services and accountability through honest, reliable and consistent actions.
Our benefits include:
- Automatic enrollment into the Florida Retirement System.
- Medical insurance coverage is $90 per pay period for family coverage; $25 per pay period for employee only.
- Life insurance $25,000 is provided by the state at no cost to you for all FTE positions. Employees may purchase additional coverage.
- Low-cost supplemental benefit packages that include dental, vision, and much more.
- Professional development opportunities and ability to learn American Sign Language on campus at no cost.
- Tuition waiver program – earn up to 6 credit hours per semester at state universities.
- Biweekly accrual up to four (4) hours of sick leave and annual leave.
- Nine paid holidays and one Personal Holiday each year.
How You Will Grow
FSDB provides staff members with opportunities to grow professionally, enhancing their ability to support students' growth. School- and state-required training and skills development is offered both online and in-person for academic and non-academic staff members.
TO APPLY:
Applications accepted through People First only.
An attached resume is not a substitute for the information required on the application. It is the responsibility of all applicants to keep their application current.
All members of the Florida Retirement System are required to contribute 3% of their salary on a pre-tax basis.
To access additional information please log on to https://jobs.myflorida.com/joblist.html and in Keywords enter 48008448
Take this opportunity to make a difference in a student’s life and become part of a great School. Apply today!
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.