The Specialist, Facilities, is responsible for the installation and maintenance of burglar and fire alarms throughout the company. This position reports to the Associate, Facilities – Alarm Systems, and manages responsibilities and remote work related to all burglar and fire alarm systems in the company and their components. The scope of this role includes burglar and fire alarm installations, upgrades, and additions. Communication with and providing instruction to store personnel is also centra... more details
Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
Job Overview
The Specialist, Facilities, is responsible for the installation and maintenance of burglar and fire alarms throughout the company. This position reports to the Associate, Facilities – Alarm Systems, and manages responsibilities and remote work related to all burglar and fire alarm systems in the company and their components. The scope of this role includes burglar and fire alarm installations, upgrades, and additions. Communication with and providing instruction to store personnel is also central to this role. Other primary functions include daily work order follow-up and scheduling for repairs. This role also performs other duties as assigned.
What You Will Do
- Conduct day-to-day fire and burglar alarm repairs, ensuring timely completion and minimizing system downtime.
- Assess the status of protective systems and determine watch needs for systems not operating at 100% functionality.
- Assist in processing alarm work order tickets, provide feedback to Macy’s Stores Operations Center operators on ticket actions, and troubleshoot alarm system communications (phone lines, cell, and network).
- Communicate with store leadership regarding systems and related issues.
- Follow up with third-party providers on repairs, installations, and additions.
- Support leadership direction and embrace change.
- Execute additional responsibilities as directed.
- Maintain regular, dependable attendance and punctuality.
Skills You Will Need
Technical Proficiency: Knowledge of fire and burglar alarms, experience with ADT, Focus, DMP, Radionics, and Bosch components, and familiarity with phone lines, alarm communication, central stations, and Service Channel work order management.
Communication: Excellent written and verbal skills, organized with superior follow-up, and capable of presenting information effectively to various audiences.
Analytical Skills: Reads, writes, and interprets instructional documents, familiar with National Electrical Code and Fire Alarm Codes, and reads blueprints.
Financial Acumen: Recommends financial expenditures, manages expenses, and develops long-term financial plans.
Relationship Building: Develops and maintains relationships with internal teams and external partners.
Problem-Solving: Addresses emergencies and disruptions promptly, prioritizes and multi-tasks, with a strong sense of urgency and excellent follow-up skills.
Reliability: Works independently with minimal supervision, makes sound decisions, and maintains regular, dependable attendance and punctuality.
Adaptability and Support: Supports leadership direction, embraces change, and executes additional responsibilities as directed.
Who You Are
- Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
- Candidates with a High School diploma or equivalent are encouraged to apply. 3+ years of experience in the alarm industry preferred.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
- Able to work a flexible schedule based on department and company needs. Occasional on-call support required.
- Able to travel as needed.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal/financial advice)
- Resources for continuous learning, career growth, and leadership development
- 8 paid holidays
- Paid Time Off (first year prorated depending on start date)
- Tuition reimbursement program
- Guild education benefit funds 100% of tuition, books, and fees in designated programs
- Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
- Empowerment and autonomy to perform impactful work with tangible results
About Macy’s
Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team – Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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