Oversees Quality Assurance team. Review Customer Information Profile and Customer Due Diligence (CIP/ CDD) profiles, reviewing key information in bank core systems and HOA platform against documentation to verify accuracy. Review activities and related documents for accuracy, consistency, and compliance with business guidelines and bank policies. Requires attention to detail and a high degree of accuracy regarding assigned tasks. Communicates regularly with department team members to ensure cons... more details
AVP, HOA Quality Control Analyst Team Lead
Job LocationsUS-CA-Brea | US-GA-Norcross
ID
2024-3690
Category
HOA Services (NASHOA)
Type
Regular Full-Time
Overview
Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly-owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship-based business banks focused on providing banking and treasury management services to small-, middle-market, and venture-backed businesses. Banc of California offers a broad range of loan and deposit products and services through more than 70 full-service branches throughout California and in Denver, Colorado, and Durham, North Carolina, as well as full-stack payment processing solutions through its subsidiary, Deepstack Technologies. The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.
JOB SUMMARY: HOA Quality Control Analyst Team Lead is responsible for performing review of various department functions to ensure compliance with department process and procedures have been followed as applicable. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives.
Responsibilities
Oversees Quality Assurance team
Review Customer Information Profile and Customer Due Diligence (CIP/CDD) profiles, reviewing key information in bank core systems and HOA platform against documentation to verify accuracy.
Review activities and related documents for accuracy, consistency, and compliance with business guidelines and bank policies
Requires attention to detail and a high degree of accuracy regarding assigned tasks.
Communicates regularly with department team members to ensure consistency/quality of processes.
Accuracy and quality assurance in coordination with HOA Services managers.
Collaborates with internal departments including, Customer Service and HOA Account Servicing.
Identifies process gaps in processes and helps determine solutions.
Quality assurance of customer implementation.
Prepares Weekly & Monthly Reports. Monitors and reports trends to HOA Service Managers.
Personnel seeking contact information into each group.
Applies working knowledge of team goals; and, impacts the business by ensuring the quality of the tasks or services provided.
Assists with other projects within Homeowners Association Services as requested.
Recommends opportunities for new options to enhance productivity and procedural recommendations related to process improvement.
Perform other duties as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.
Qualifications
Ability to creatively and effectively convey ideas through verbal and written communications.
Ability to work remotely
Excellent organizational and people skills.
Accordance with project objectives and strategic initiatives.
Strong data base and spreadsheet skills.
Good analytical and communication skills.
Knowledge of business area practices and procedures.
Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
Requires five (5) years of experience in Quality Control
Requires minimum of three (3) years experience in Homeowners Association Services
Required: High School Diploma or GED
SALARY RANGE: $65,187.20 - $97,793.28 USD; Exact compensation may vary based on skills, experience, and location.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
