In this role, you will partner closely with the Product, Engineering, Sales, Marketing, and Program Management to understand user pain points, form business requirements, and prioritize solutions to influence the direction of product development and launch. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SM - Bs), which are t... more details
In this role, you will partner closely with the Product, Engineering, Sales, Marketing, and Program Management to understand user pain points, form business requirements, and prioritize solutions to influence the direction of product development and launch.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.
The US base salary range for this full-time position is $141,000-$209,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
- Identify gaps in current solutions and approach, prioritizing and crafting business cases to validate the importance of new feature requests.
- Articulate business requirements to our Product Management and Engineering teams and influence the product experience.
- Partner with executive leadership and cross-functional global stakeholders to understand and prioritize business needs, build consensus, and communicate requirements through Business Requirements Documents (BRDs) and ongoing check-ins.
- Collaborate with product teams on design sprints,
Product Requirements Documents (PRDs), and product/sales pilots.
Direct the development of the product roadmap through knowledge of the Google Customer Solution (GCS) user, workflows, sales and marketing processes, and the strategic initiatives of the business.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 6 years of experience working with product design, systems design, or a combination of product design and GCS sales or program management.
- 6 years of experience with data analysis and data tools (e.g., SQL, MySQL, Tableau, etc.).
- Experience in a customer-facing role, communicating technical concepts and solutions to non-technical and executive audiences.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 8 years of experience managing projects and working with analytics, customer-side web technologies, or leading cross-functional teams.
- 8 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows), product management.
- 8 years of experience in a customer-facing role.
- Experience working with internet products and technologies.
- Familiarity with digital ads.
