Job Abstract

The Leasing Consultant-CLC successfully leases apartments and consistently meets weekly goals by discovering customers needs and exceeding their  expectations.  This role is responsible for delivering a seamless and exceptional customer experience.

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Handles incoming sales by phone, email and on-line chat; manages follow-up on all requests.
• Inputs all activity and customer information into company provided databases in a timely and accurate manner. 
• Leases apartment homes to achieve occupancy/availability goal for the division.
• Provides a seamless sales experience to the customer by working with other team members throughout the sales process.
• Supports ICAC culture to achieve top prospect survey results.
• Utilizes the interactive pricing application pricing tool with every lease transaction and accurately records all data to support the company’s goals and initiatives.
• Consistently communicates with active prospects.
• Uses a consultative leasing approach to evaluate customer needs while communicating relevant benefits.
• Effectively qualifies prospective residents and updates records as necessary.

Education:

• High School Diploma or equivalent work experience

Experience:

• Min. 2 years experience in sales environment

Knowledge, Skills and Abilities:

• Ability to communicate clearly and effectively in English, both verbally and in writing.  Multilingual ability a plus.
• Direction is provided by manager in terms of tasks and objectives.  Work is reviewed upon completion on how well objectives have been met.
• Schedule may require work on weekends, holidays and evenings.