Job Abstract

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Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

What We Offer:

• This is a bonus eligible position
• Competitive health & wellness benefits, 401(K) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Employee Hotel Rates, other discounts, perks and more

What We’re Looking For: A motivated IT professional with a proven track record. An individual with a strong technology and leadership background, committed to implementing innovative solutions. Ready to partner with IT leaders and Business Stakeholders to design and execute strategies that deliver results. Leverage experience and external networks to continually provide insights and expertise for the improvement of current solutions and in the adoption of new Enterprise Services and applications. 

Who You Are:

• A professional with strong interpersonal skills
• Someone who works well in a dynamic, fast paced environment
• An excellent communicator with an ability to adapt to the communication styles of others
• An IT professional who is passionate about technology and solving complex problems
• A highly motivated and results driven leader
• A continuous learner that stays abreast with industry knowledge and technology

What You’ll Do:

• Provide Subject Matter Expertise for Enterprise Applications and solutions with a focus on the Service Now Platform (ITSM and ITOM) and related technologies and services.
• Provide leadership and vision for the implementation and management of PaaS and SaaS solutions to support various departments and functions across the organization.
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business, and security architectures.
• Maintain the Enterprise Services strategic roadmap based on business needs and company objectives.
• Collaborate with business and key IT stakeholders to plan, prioritize, and deploy Enterprise applications and enhancements.  
• Perform continuous mentorship and development of junior staff members.  Provide a point of escalation for support.  Participate in the development of the team including recruitment and growth opportunities.
• Create and implement technical support processes, metrics, SLAs, policies, and procedures. 
• Develop and maintain relationships with Technical Vendors, 3rd Party Business Partners and Service Providers.  Ensure service providers perform contractual SLAs and service obligations.
• Ensure compliance with corporate Governance, Security-Risk and audit policies, procedures, and best practices.
• Attend required meetings and trainings
• Perform other duties as assigned

Your Experience Includes:

• 5+ years providing enterprise technical and application support for the Service Now Platform
• 4 year degree preferred
• 2+ Years Agile project management experience
• Demonstrated excellence in project leadership
• Strong experience in managing relationships with vendors/consultants, IT teams and internal stakeholders
• Understanding of ITIL framework and associated processes
• Successful project execution and team building through transformative periods
• Extensive experience with SaaS and PaaS-based solutions and cloud architectures.
• Strong track record of success in testing, QA, and project delivery
• Expertise in business process analysis, requirements gathering, solution design and development, vendor management and enterprise application support.

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