Process all claims by next business day following RO close date. Handle and resolve all claim corrections and charge-backs. Establish and maintain relationships with the manufacturer's designated warranty representatives. Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures. Analyze problems, identify trends and develop strategies for maximizing claim process. Flag the technicians for the hours earned on the service th... more details
We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150. But that's just the beginning. We're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.
At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge. We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat. We believe that together, we can create a brighter future for everyone.
So what do you say? Are you ready to be part of something big?
The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party.
What are the day-to-day responsibilities?
Process all claims by next business day following RO close date
Handle and resolve all claim corrections and charge-backs
Establish and maintain relationships with the manufacturer's designated warranty representatives
Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures
Analyze problems, identify trends and develop strategies for maximizing claim process
Flag the technicians for the hours earned on the service they performed
Check each repair order against the vehicles service history to avoid duplicate claims
Provide a weekly report to the service manager regarding claim status
Report any fraudulent manipulation of warranty claims
Provide parts manager with updated parts listing on a weekly basis
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
Assist service consultants in closing all open warranty RO's
Assist service consultants and technicians with any warranty questions
Assist with special projects, audits and reports as requested
Review and manage all aging schedules and reports
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
Attend warranty training courses as needed
What are the requirements for this job?
High school diploma or the equivalent
Ability to effectively communicate verbally and in writing
Ability to confront and resolve difficult customer service situations
Demonstrated customer service skills
Ability to read and comprehend written instructions and information
General knowledge of automotive parts and vehicle mechanical operations
Two years of experience in a automotive dealership
Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
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