This is an opportunity to work supporting a very unique program. The primary responsibility of this role is to provide onsite Tier 2 technical support to 300 network users between the hours of 10 am-6 pm, a minimum of four days per week onsite; with some remote possible. Additional responsibilities include, and are not limited to, setting up user accounts, imaging workstations, VPN accounts, asset management, research, reporting, records management, and escorting vendors. Taskings will be coordi... more details
Job Description This is an opportunity to work supporting a very unique program. The primary responsibility of this role is to provide onsite Tier 2 technical support to 300+ network users between the hours of 10am-6pm, a minimum of four days per week onsite; with some remote possible. Additional responsibilities include, and are not limited to, setting up user accounts, imaging workstations, VPN accounts, asset management, research, reporting, records management, and escorting vendors. Taskings will be coordinated directly through the LAB Manager. The work requires a flexible person and willing to adapt to changing mission requirements including potentially standing up a new site nearby
Required Education, Experience, & Skills Essential Skills and Requirements:
- 3+ years of similar or related experience
- Strong communications skills are essential to success
- Knowledge of Windows Linux, and Mac operating systems
- Experience working with Microsoft Active Directory
- Experience imaging workstations and troubleshooting matters
- Possess professional working proficiency of Microsoft Office tools
- Have good organizational skills and exhibit strong attention to detail
- Be able to support multiple projects in unison
- Maintain flexibility and professionalism
- Able to lift 50lbs
Preferred Education, Experience, & Skills Desired Skills and Requirements:
- Bachelor’s degree in Information Technology or Computer Science
- Familiarity with mobile operating systems (Mac, iOS, and Android)
- Experience with cable management and associated documentation
- IT Infrastructure Library (ITIL®) certification
Pay InformationFull-Time Salary Range: $89650 - $152460
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
