Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.
Under the general supervision of the Clinical Communications Manager, this position is responsible for providing leadership and technical expertise in the development and support of clinical communications primarily at UCSF Health Campuses. This position will work closely with various teams in order to provide best in class service to Clinical Communications users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with other groups in IT and clinical operations. Position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst III. Analysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results.
This position will work closely with various teams in order to provide best-in-class service to Clinical Communications users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This is a hybrid position.
- Lead with resolving/troubleshooting issues (help pull log files, replicate, document).
- Lead with escalations to the appropriate Customer or vendor contact.
- Lead with escalation of issues regarding network or servers to the appropriate customer contact.
- Track and trend Clinical Communications issues to institute process improvements where possible to reduce issue escalations.
- Lead and support new project development, including systems analysis, planning and preparation, testing and implementation, and client coordination as needed.
- Develop, support, and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate.
- Lead interactions and activities of vendors, both on-site and off-site as related to systems or areas supported.
- Assign, plan, manage, and complete tasks with minimal supervision and coordinate multiple assignments concurrently.
- Troubleshoot problems end-to-end, identifying potential root causes, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Apex application support.
- Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systems
- Work with clinical and application stakeholders in developing specifications for new interfaces.
- Test and provide quality control for implementation of patches, upgrades, and interfaces.
- Meet weekly with the Clinical Communication Manager to prioritize workload
- Lead efforts to streamline processes and interaction between various systems
- All other duties as may be assigned.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- Advanced knowledge of Mobile Device Management (MDM) and/or ability to become proficient at using the MDM
- Advanced knowledge of Clinical Communications Systems
- Working knowledge of middleware systems
- Understanding and knowledge of EHR interfaces to connected applications
- Experience with multiple coding languages and application development.
- Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.
- 5+ years of relevant progressive experience
- At least 2 years of experience in a highly regulated clinical healthcare environment.
- Broad-encompassing or highly in-depth knowledge of 2-3 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, database structure, APIs and system testing and evaluation.
- Understanding and knowledge of clinical workflows; applicable to the functionality and capability of Nurse Call systems and integrated devices.
- Experience leading troubleshooting computer hardware and software in healthcare, preferably with nursing point-of-care solutions.
- Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
- Ability to apply advanced problem-resolution leadership skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.
- Advanced interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.
- Advanced written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical application users in a specific, clear, and concise manner.
- Advanced analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.
- Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.
