Job Abstract

In office position with the possibility of remote work at 6-12 months.

Job Duties:

· Handle a high volume of inbound and outbound calls (150-200) per day

· Handle disputes consumers may have and code accounts accordingly

· Collecting payment in full from consumers on debts owed

· Negotiate payment arrangements when needed

· Adhere to all Federal and State laws such as, FDCPA, HIPAA& TCPA

· Process all payments accurately over the phone via credit card, check or ACH

· Properly document all accounts being worked and update the account status

· Maintain excellent customer service and professionalism on every call

Experience:

· 1+ years’ experience in collections or customer service industry.

· Knowledge of FDCPA, FCRA and HIPPA.

· Hospital billing and/or collections experience.

· Highly effective in working with a diverse group of people and demonstrate communication, organization, administrative, and office managerial skills.

· Demonstrate assertiveness and persuasiveness.

· Computer literacy required.

· Basic computer knowledge is required.

Knowledge and Skills:

· Possess strong communication, analytical, and negotiating skills.

· Excellent time management skills.

· Must be a team player willing to accept and promote organizational goals and function with minimal supervision.

· Self-starter who enjoys a fast-paced working environment.

· Motivated to excel, and have an open mind to change.

· Resilient to rejections.

· Excellent attention to detail.

· Ability to multitask.

· Continued learning of processes and procedures as they are modified.

· Bilingual in Spanish preferred.

Education:

· High School Diploma or G.E.D Preferred.

Requirements:

· Ability to work in a work environment where there is moderate noise and consists of a large open area.

· Ability to focus in a noisy environment.

· Ability to work a full 40-hour schedule per week Monday through Friday

Credit Management Company is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, or any other characteristic protected by law. This applies to all recruitment, hiring, training, compensation, and promotion decisions for all job titles.