Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance ... more details
Patient Access Liaison II, ER/L&D
Full-Time 9:30am-6:00pm
E/O Weekend -E/O Holiday Rotation
Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.
Summary:
Interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, performs insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.
Minimum Qualifications:
1. Formal Education Required:
a. High school diploma or equivalent
b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
2. Experience and Training Required:
a. One (1) year experience performing customer service or general office support experience in any industry preferred.
b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
3. Other Skills, Competencies and Qualifications:
a. Ability to function in a fast-paced and complex clinical environment.
b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook).
c. Demonstrates communication, organizational and interpersonal skills.
d. Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations.
e. Possesses problem solving skills and ability to recommend solutions
f. Ability to document registration information in designated computer software applications in a timely and accurate manner.
g. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members.
h. Ability to be highly motivated, work independently, make decisions, and work in a fast paced stressful environment.
i. Demonstrates knowledge of all departmental downtime applications and processes.
j. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
4. Level of Physical Demands:
a. Ability to sit or stand for extended periods up to 12 hours.
b. Ability to perform bedside registration activities with a workstation on wheels.
c. Work every other weekend and holiday.
d. May be mandated for additional overtime shifts to meet operational demands of the department.
e. Ability to adjust work hours to meet operational demands as required
f. Reliable Transportation required
g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.
$16.71/hr - $20.05/hr
The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.
