Create and maintain reports on databases to track and evaluate follow-through requests. Execute appropriate response to consumer including, but not limited to; return written or verbal communications, forwarding responses to appropriate Sales or Marketing staff for follow-through and informative purposes, collect and ship requested materials. Answer e-mails and written communication from consumers regarding all Monster Energy product lines. Must be detailed oriented. Must be able to constantly l... more details
Position Summary:
The Consumer Relations Representative’s main function is to provide exemplary customer service to people who develop issues with the company’s products or services. In responding to complaints, Consumer Relations Representatives provide accurate information and timely solutions to questions, inquiries or problems. Another key function is to handle inquiries relating to promotions offered by Monster Energy throughout the year. This requires Consumer Relations Representative to constantly learn and become an expert at answering specific questions about these promotions. It’s a demanding job where communication skills are vital in providing effective solutions to customer’s needs.
Essential Job Functions:
Create and maintain reports on databases to track and evaluate follow-through requests.
Execute appropriate response to consumer including, but not limited to; return written or verbal communications, forwarding responses to appropriate Sales or Marketing staff for follow-through and informative purposes, collect and ship requested materials.
Answer e-mails and written communication from consumers regarding all Monster Energy product lines.
Must be detailed oriented.
Must be able to constantly learn and answer questions about new products that are introduced to the market.
Must be able to constantly learn and be able to answer questions about new consumer promotions which are offered throughout the year.
Must have good problem solving skills.
Perform other duties as may be needed from time to time.
Position Requirements:
College graduate preferred.
2-3 years of Consumer Relations and/ or Customer Service preferred.
Professional phone manner.
Must be able to deal with difficult and irate callers in a calm and controlled manner.
Excellent Data Entry Skills.
Intermediate to advance level of Word and Excel.
Excellent written and verbal skills.
Ability to work independently with minimal supervision.
Ability to successfully meet standards of physical examinations and substance abuse testing, if required.
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