Job Abstract

The Leasing Concierge supports prospects and the leasing team from the initial application process through move-in. This role is a brand ambassador who demonstrates strong administrative performance through consistently meeting audit expectations and provides a seamless customer experience to both internal and external customers.

• Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
• Completes application approval process and effectively transitions applicant to onsite RSO team for move-in processing.
• Tracks submitted applications for required approvals and documentation in accordance with current policy and procedure guidelines.
• Supports ICAC culture and values to achieve top Customer Satisfaction and Reputation Management survey scores and reviews.
• Works in a team environment, supporting all team members to exceed customer expectations.
• Supports other centralized departments as directed. 
• Displays a high level of integrity and professionalism at all times in dealing with residents, employees and outside contacts.
• Maintains company’s customer service and sales standards.

Education:

• High School Diploma or equivalent work experience

Experience:

• One to three years experience in customer service environment preferred

Knowledge, Skills and Abilities:

• Superior customer service skills and a desire to help people
• Strong detail orientation, administrative and organizational skills
• Direction is provided for assignments in terms of desired outcomes (goals), timing and budget.  Work is reviewed/measured in terms of meeting organizational objectives
• Ability to communicate clearly and effectively in English, both verbally and in writing.  Multilingual ability a plus
• Ability to work evenings, weekends and holidays