Under supervision of the Nurse Manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Medical Assistant Supervisor works independently and has primary responsibility for the supervision of the medical assistant staff. Responsible for supervising the operational, human resource, and clinical competency skills of the medical assistants who work in the practice, including staff schedules. Coordinates and assigns lunches and b... more details
Under supervision of the Nurse Manager, guided by policies and procedures of the Ambulatory Services, and in collaboration with the Clinical Nursing Staff, the Medical Assistant Supervisor works independently and has primary responsibility for the supervision of the medical assistant staff. Responsible for supervising the operational, human resource, and clinical competency skills of the medical assistants who work in the practice, including staff schedules. Coordinates and assigns lunches and breaks for all MA staff, and re-assigns tasks when other MA’s are absent. Approximately 25 % of time is spent on administrative activities.
The MA Supervisor oversees the clinic flow ensuring an efficient, well-run operation paying attention to room utilization, wait times and provider productivity.
As a working supervisor he/she also assists in the delivery of care to patients in the Cancer Center ambulatory group practices. Work includes a performing and assisting with a variety of clinical procedures, reconciling patient’s medications and communicating health care maintenance reminders to assure positive care outcomes. Performs assigned patient care and laboratory procedures in support of the primary or specialty care services provided to patients within the practices. Required to learn and be able to assist in all Cancer Center practices. Required to adhere to the Living Pride Standards and Telephone and House Standards as adopted by the Medical Center.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters
Bachelor's degree in related area and / or equivalent combination of experience / training
National certification as a Medical Assistant from a recognized program: NCCT, AAMA, CCBMA or AMT
Two years of experience as a medical assistant
Six months supervisory experience; demonstrated competency in current role can be considered in lieu of supervisory experience
American Health Association CPR Certification
High School diploma; or equivalent experience
Demonstrated skills to effectively supervise patient care support staff. Strong knowledge of practice operations
In-depth knowledge of patient support care clinical standards and care delivery, systems, external regulations, and internal policies
Detail oriented, with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions
Solid interpersonal skills for effective collaboration and problem solving with all levels of management and staff
Skills in written and verbal communications, with the ability to convey clinical and technical information in a clear and concise manner
Knowledge of business software and specialized applications and data management systems used in clinic / center patient care
Successful completion of required UCSF competencies for the job title MAII related to medication administration, vaccinations and nebulizer treatments within 3 months of hire
This position requires flexibility to orient and work at all UCSF Medical Center locations
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