Job Abstract

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Recovery Navigator is responsible for delivering various therapeutic services, which provide optimal quality care and consistency to both the individual and the course of their recovery. The Recovery Navigator facilitates recovery groups, recovery education and case planning including recovery and discharge plans for homeless individuals.

Services are provided using a holistic case-management and trauma informed approach to homeless clients enrolled in The Salvation Army Shelter programs.

Pay Rate

$20.00/hr. - $22.00/hr.

Specific Duties

Recovery Planning:

• Initiate personal contact with newly admitted individuals experiencing the desire to work on a sobriety plan while providing support in the recovery process.
• Research, Plan and Conduct groups and individual sessions per program standards.
• Assist in develop and implementing an individualized recovery plan for each individual requesting assistance using measurable goals and objectives by obtaining information from the intake assessment, medical history and physical screening, family assessment and psychosocial assessment. Use and uses this information to formulate an individualized, client-centered recovery plan.
• Assists the individual in discharge planning as needed and ensures proper communication of each individuals’ progress through record keeping and verbal interaction with staff.
• Provide appropriate treatment referrals and link guests with treatment services.

Record Keeping:

• Maintain proper documentation including goals, progress notes, monthly statistics and client files.
• Assist with entering all data on clients into Bridges and/or HMIS and CES System.
• Practice consistent communication with Program Manager related to client status: This includes keeping Manager informed of services provided by the case manager/ or other service agency, challenges toward assisting clients with service plans and recovery strategies.
• Input case notes for each client meeting in a timely manner. Assist in entering and exiting all clients from database and ensure records are accurate.

Miscellaneous Duties:

• Participate in Homeless Service staff meetings and trainings.
• Assist in education and development of student interns including the orientation of new interns, planning, and daily duties; co-lead groups as needed.
• Utilize conflict management, de-escalation and crisis intervention techniques in emergency situations.
• Participate in Social Service and Community meetings such as the Recovery Collaborative.
• Assist in maintaining positive working relationships with community partnerships.
• Assist the Program Supervisor as requested and perform other assignments/duties as directed.
• Other duties as assigned.

Leadership Core Competencies

• Problem Solving/Conflict Resolution – Identify & resolve problems and/or conflict in a timely manner; gather and analyze information skillfully and develop solutions.
• Customer Service - Manage difficult and/or emotional clients, residents, staff, and/or guests; diplomatically address their needs to ensure mutually satisfying outcomes.
• Oral & Written Communication - Speak & write professionally, clearly, and persuasively in a variety of potentially challenging situations; edit work for spelling and grammar; seek clarification and respond appropriately to questions.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Compassion – Offers support through active listening and understanding to guests engaging in recovery services, maintaining sensitivity and refraining from providing judgement by providing trauma informed care and harm reduction.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 40 lbs.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
• CADC or equivalent preferred
• Minimum 1 year experience working with people in recovery, mentally ill and homeless.
• Must be able to read, write and communicate in English.
• Must be in good physical health and mental health, capable of meeting the demand of the position.

Skills, Knowledge & Abilities

• Driving Test and clean MVR check (if applicable).
• If working in vicinity of children a criminal background, check is required with certification for Protect the Mission policies and procedures.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to work with, direct, and relate well with co-workers, community members, and guests/clients.
• Able to function in a fast-paced, frequently changing environment and have flexible availability.
• Must possess good Guest Relations and time management skills.
• Computer literate; effectively use computerized database for client file management, with basic skills in Microsoft Word, Outlook, and Excel programs.