Job Abstract

Job ID

2024-3027

# of Openings

1

Category

Other

Maxor National Pharmacy Services is currently recruiting for the position of full time Pharmacy Concierge at one of Maxor's network of managed specialty pharmacies in the Washington, DC region.

ABOUT MAXOR

Did you know that patients see their pharmacist an average of 12 times a year? Pharmacy is at the heart of healthcare. Come join Maxor and make a direct impact on patients’ lives. Improve your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

JOB SUMMARY:

The concierge role is designed to provide personalized attention to patients in order to enhance the customer service experience.

ESSENTIAL FUNCTIONS (These duties must be performed with or without reasonable accommodation. This document in no way states or implies that these are the only duties to be performed by the employee occupying this position):

1. Warmly greet customers upon arrival in a professional and courteous manner.
2. Maintain order and efficiency in lobby area.
3. Facilitate communication between patients and back-end pharmacy staff.
4. Provide direction and assistance for patients in need of Unity Health Care Pharmacy services beyond the pharmacy.
5. Work with patients to improve understanding of pharmacy communication systems
6. Offer a warm “thank you for your business” to exiting customers.
7. Promptly report any allegations of impropriety to the Compliance Department.
8. Comply with Maxor’s Ethical Business Conduct policy and Maxor’s Compliance Program.
9. Remain free from exclusion under the Office of the Inspector General and SAMS Medicare/Medicaid lists.
10. Complete required training, as assigned, within the established timeframes.
11. Must be able to cope with the mental and emotional stress of the position.
12. Maintain regular attendance in accordance with established policies.
13. Perform other job-related duties as assigned.

Education: High school diploma or GED equivalent

Experience: 1 year customer service experience preferred.

Knowledge, Skills, and Abilities:

1. Ability to communicate well with people from a diverse background
2. A commitment to treating all patients with empathy and compassion
3. Basic technical and organization skills
4. High customer service orientation, exhibiting a welcoming disposition with the ability to be consistently polite, helpful, kind, courteous and discreet.
5. Fluent Bilingual Spanish speaking skills a MUST

The successful candidate should have the ability to communicate well with people from various backgrounds, specifically those with diverse race, ethnicity, gender identity and sexual orientation.

Why You Should Choose Maxor?

Maxor offers a culture that promotes teamwork and where employees are valued as the Company’s best asset. We work hard, but we make sure to have fun along the way, too. Competitive salary, plus a great benefits package are available including:

• $850 individual, annual medical deductible
• $25 office visit copays;
• Low biweekly premiums;
• Company paid basic life/AD&D, Short and Long-term disability insurance;
• Rx, dental, vision, short-term disability, and FSA
• Employer-matched 401k Plan;
• Industry Leading PTO Plan;
• Career Laddering Program;
• And more!

The innovative spirit at Maxor will transform the way you think about pharmacy & healthcare services. As we pave the way in a relentless commitment to positive health outcomes, it’s never been a better time to be part of the Maxor team!

To Apply: please go online at https://careers-maxor.icims.com/

Maxor is an EOE, including disability/vets