Lead the tracking of key performance metrics, contractual obligations, billing, etc. to ensure end to end accountability for the successful operation of Real World Data products. Operations Management: Oversee day-to-day operations of the real-world data licensing business, including contract negotiations, vendor management, and process optimization. Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, legal, and data science, to drive product deve... more details
Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.
Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.
The Senior Product Operations Manager combines operational responsibility and project management discipline to drive business operations. This role will work closely with Product Leadership, Execution and Development, Client Services, Technology and Engineering, RUN Team, areas to drive the successful delivery of client contractual obligations and track performance metrics against overall corporate objectives, client, product, and team goals.
This role also requires skillset in project management, product delivery, operational planning and analysis, budgeting, process improvement and management reporting. Support the Product QA lead in the activities of a Product Implementation team that consists of implementation project managers and implementation analysts. Partner throughout the organization in matrix relationships to achieve on time, high quality, product implementations. Work directly with our clients to ensure a positive experience with Inovalon products during implementation. Identify and drive initiatives to improve operational efficiency.
Duties and Responsibilities:
- Lead the tracking of key performance metrics, contractual obligations, billing, etc. to ensure end to end accountability for the successful operation of Real World Data products.
- Operations Management: Oversee day-to-day operations of the real-world data licensing business, including contract negotiations, vendor management, and process optimization.
- Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, legal, and data science, to drive product development and go-to-market strategies.
- Quality Assurance: create and monitor data quality program to track the delivery of product
- Manage compliance with client policies, procedures and client contractual requirements;
- Design and implement process improvements consistent with the direction of the teams;
- Demonstrated ability to develop and implement process enhancements including technology and performance;
- Prepare management-level and client-facing reports; prepares executive level reporting to support leadership decisions;
- Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
- Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company;
- Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function; and
- We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.
Job Requirements:
- 5+ years of experience in product management, operations, or business development within the healthcare industry, with a focus on real world data.
- SQL expertise
- Familiarity with closed claims database and ability to run advanced query to QA issues.
- Proven track record of successfully launching and managing products or services in a highly regulated environment.
- Strong analytical skills with the ability to interpret complex data and market trends to drive business decisions.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
- Leadership experience, with the ability to inspire and motivate cross-functional teams to achieve business objectives.
- Knowledge of data privacy laws, regulatory requirements, and industry standards related to real world data licensing.
Education:
- Bachelor’s degree or equivalent experience; and
- Master’s degree in business or a healthcare-related field preferred.
Physical Demands and Work Environment:
- Sedentary work (i.e. sitting for long periods of time);
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
- Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
- Subject to inside environmental conditions; and
- Travel for this position will include less than 5% locally usually for training purposes.
The actual base pay offered may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal equity. At Inovalon, it is not typical for an individual to be hired at or near the top end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Base Compensation Range
$97,240—$135,000 USD
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.
By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.
Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.
The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.
To review the legal requirements, including all labor law posters, please visit this link
