Job Abstract

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

A Brief Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician- owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Position Summary

**2nd shift  3pm EST to 11pm
The Second Shift Operations Manager will be responsible for all distribution center operations on the shift. This will include all operational responsibilities and deliverables within the production and shipping departments.  It also entails leading a team of exempt level colleagues in a fast paced, high volume, highly regulated environment. 

This position will direct production and outbound operations for areas within a distribution center and designs programs to provide quality services to stores and customers. The operations manager contributes to the achievement of profit and expense goals, customer service standards, and compliance with government and organizational regulations.

What you will do

• Plan, organize, schedule, forecast, and coordinate production and shipping to meet production schedules and operational goals.
• Analyze and implement staffing models to maximize capacity, thru-put with the goal of meeting production and shipping goals.
• Implement and adhere 100% to all production and shipping compliance and quality standards/SOPs set forth by the company.
• Strive to deliver all performance metrics in the production and shipping value streams.
• Review/analyze production, quality, and other operational reports, initiating changes, as needed, to ensure a high level of service to store operations.
• Develop and implement plans, procedures, programs, and strategies to enhance performance, service level, and cost-per-piece.
• Prepare departmental budget and control expenditures against approved budget.
• Administer policies/procedures in a fair and consistent manner.
• Professionally address issues with employees utilizing the proper company policies, guidelines and resources.
• Develop an accountable supervisory staff with an emphasis on teambuilding, communication, performance accountability, and positive employee relations management.
• Ensure maximum utilization of manpower and equipment.
• Promote and reinforce safety and security awareness and compliance among the supervisory staff and hourly employee groups.
• Plan, organize, direct, control, and manage the daily activities of assigned multi-shift functional areas within the distribution center
• Develops tactical and operational plans to achieve the Distribution Center Operations area's goals, and communicates plans to managers, supervisors, and individual contributors.
• Administers strategy to achieve performance expectations and financial metrics.
• Coordinates deliverable timelines, accountability, and action steps for completion.
• Collaborate with peers on recommendations to improve operational efficiency.
• Allocates resources to ensure timely, secure, and accurate deliveries of products and services.
• Analyzes areas of opportunities within the distribution center to identify best-in-class solutions.
• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.
   

Required Qualifications:

• 5+ years of prior management experience in a distribution/manufacturing/Production environment
• Minimum 3 years managing inventory control functions within a Distribution Center/Warehouse
• Functional Knowledge and transactional experience with WMS systems
• Ability to communicate effectively with all levels of employees
• Ability to multitask and collaborate in a fast-paced cross functional environment

Preferred Qualifications:

• Bi-Lingual preferred
• Bachelor's Degree in Logistics, Supply Chain or Management
• Demonstrated leadership abilities
• Ability to analyze information effectively and consistently

A Brief Overview
Directs operations for areas within a distribution center. Designs programs to provide quality services to stores, customers, and patients. Contributes to the achievement of profit and expense goals, customer service standards, and compliance with government and organizational regulations.

What you will do

• Develops tactical and operational plans to achieve the Distribution Center Operations area's goals, and communicates plans to managers, supervisors, and individual contributors.
• Ensures team compliance with policies and procedures to achieve the organization's Distribution Center Operations goals and objectives.
• Administers strategy to achieve performance expectations and financial metrics.
• Coordinates deliverable timelines, accountability, and action steps for completion.
• Advises with managers on recommendations to improve operational efficiency.
• Allocates resources to ensure timely, secure, and accurate deliveries of products and services.
• Analyzes areas of opportunities within the distribution center to identify best-in-class solutions.
• Manages operational aspects of the team (e.g., budget, performance, and compliance), and implements workforce and succession plans to meet business needs.

For this role you will need Minimum Requirements

• 5-7 years work experience
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits