Job Abstract

This class is part of the Recreation Job Family. Incumbents monitor areas, participants, and events to ensure the safety of all visitors and participants. Responsibilities include: monitoring games, practices, and events to ensure compliance with code of conduct; assisting patrons as needed; and performing reception and concession duties.

Distinguishing Characteristics

This position is responsible for monitoring games, events, and practices; ensuring compliance with applicable code of conduct rules; providing customer services; and performing reception and/or concession duties.

TYPICAL CLASS RESPONSIBILITIES (These responsibilities are a representative sample; position assignments may vary.)
1. Monitors games, practices, and events to ensure compliance with code of conduct and other regulations.

2. Performs reception and concession duties during sporting events.

3. Provides customer assistance by directing customers to requested services.

4. Compiles and maintains a variety of logs, records, and reports related to daily activities including activity reports and work orders.

5. Performs other duties of a similar nature or level.

Basic mathematical concepts;

Customer service principles;

Recordkeeping principles;

Cash handling procedures;

Applicable federal, state and local laws, codes, regulations;

Specialized equipment relevant to area of assignment;

Modern office technology;

Computers and related software applications.

Providing customer service;

Maintaining basic operational records and reports;

Interpreting and applying applicable laws, codes, regulations and standards;

Utilizing computers and relevant software applications;

Using a computer and related software applications;

Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction.

Discipline specific responsibilities do not apply to this classification.

Responsibilities are typically procedure based with defined goals and processes or methods, but incumbents have the latitude to determine the speed or order of steps used to complete assignments.

Incumbents perform tasks following defined procedures and standards, and deviation from procedures typically requires prior approval.

Incumbents are typically not responsible for providing formal work direction.

8th grade education and 0-12 months of related experience.

Minimum 14-16 years old, depending on position; First Aid Certification and/or Cardiopulmonary Resuscitation Certification may be required depending on position; Federal or State background check may be required.

Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Incumbents may be subjected to moving mechanical parts, electrical currents, vibrations, fumes, odors, dusts, gases, chemicals, oils, extreme temperatures, inadequate lighting, and intense noises.