This Repair Service Center Mentorship position is responsible for learning all functions of the repair process including check in, locating, pack out, vendor work order handling, material handling, and training as a Repair Technician. This critical position supports the movement of repair work orders through the facility as quickly and accurately as possible. The position will also assist in picking all parts, part inventory, part cycle count and for making sure our Repair Technicians have all n... more details
Job Overview:
This Repair Service Center Mentorship position is responsible for learning all functions of the repair process including check in, locating, pack out, vendor work order handling, material handling, and training as a Repair Technician. This critical position supports the movement of repair work orders through the facility as quickly and accurately as possible. The position will also assist in picking all parts, part inventory, part cycle count and for making sure our Repair Technicians have all needed material for repairing tools. This position will follow a structured training schedule while apprenticing as a Repair Technician to possibly fill open positions in the future. Attention to detail, working with a sense of urgency, quality work and communication are all critical for individuals in the Repair Service Center Mentorship position.
The qualified individual should also possess strong mechanical ability and be able to learn to use test equipment such as a bolt tension meter and RPM meter. This person should also be able read and understand schematics and technical documents pertaining to the repair of air, electric and cordless power tools.
Essential Job Functions:
• Part picking and put away, inventory cycle count and assists the team on improving our processes for handling all parts and material used in the process of repairing tools
• Ability to learn and effectively use computer systems including AYS, AS400, and WMS
• Ability to develop a working knowledge of all positions in the repair center including:
o Check In
o Pack Out and Locate
o Vendor Work Order handling
o Repair Technician
• Offer continuous improvement suggestions for our systems, processes and policies
• Help identify escalating concerns, patterns or service issues
• Ability to work with a high sense of urgency and professionalism; capable of handling stressful situations
• Miscellaneous tasks including projects such as 5S and Kaizen, and other duties assigned by the Supervisor or Lead.
Required Qualifications:
• High school diploma or GED
• Excellent verbal and written communication skills
• Basic math skills, including proficiency in the use of fractions and percentages
• Able to multitask, prioritize workload, and have a high tolerance for stress
• Strong attention to detail and high level of quality orientation
• Able to adapt and prioritize work to support the flow of work orders through the Repair Service Center
• Must have a strong mechanical aptitude, including the ability to read and work with diagrams and schematics
• Must meet the minimum qualifying requirements on the Repair Technician Test
• Must meet performance standards within assigned tool group
Preferred Qualifications:
• Experience with WMS picking operation and process
Physical Requirements**:
• *Must be able to always (95% - 100%) lift and maneuver 10 pounds in any range of motion combination from ground/ankle height through above shoulder height for the 8-hour shift.
• *Must be able to frequently (65% - 90%) lift and maneuver 15 pounds in any range of motion combination from ground/ankle height through above shoulder height for the 8-hour shift.
• *Must be able to often (35% - 60%) lift and maneuver 30 pounds in any range of motion combination from ground/ankle height through above shoulder height for the 8-hour shift.
• *Must be able to occasionally (5% - 30%) lift and maneuver 50 pounds in any range of motion combination from ground/ankle height through above shoulder height for the 8-hour shift.
• *Must be able to often (35% - 60%) walk and stand for the 8-hour shift.
• *Must be able to climb and descend a flight of stairs for a minimum of 15 times per 8-hour shift.
Travel Requirements:
• On-site critical position. Travel not required.
* Denotes essential physical functions of the job.
** All lifting and/or maneuvering performed must comply with the proper safety techniques established and communicated by The Stanley Works EH&S program.
The above verbiage reflects the general details considered necessary to describe the primary functions of the job, and shall not be construed as an all-inclusive description.
Stanley Black & Decker is an Equal Opportunity Employer M/F/D/V.
All qualified applicants that apply for Stanley Black & Decker will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Benefits & Perks
You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
EEO Statement:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com. Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password.
Know Your Rights: Workplace discrimination is illegal (eeoc.gov)
