The Receptionist is the first face customers interact with upon entering the building. Must possess exceptional customer service skills. Qualifications: Required: Must demonstrate exceptional customer service skills, especially communication skills Must be able to read, write and speak and understand the English language Must demonstrate the ability to multitask and prioritize customer s needs Familiarity with computers and their functions Must be able to demonstrate impeccable follow-through Sc... more details
Job Overview:
The Receptionist is the first face customers interact with upon entering the building. Must possess exceptional customer service skills.
Qualifications:
Required:
- Must demonstrate exceptional customer service skills, especially communication skills
- Must be able to read, write and speak and understand the English language
- Must demonstrate the ability to multitask and prioritize customer’s needs
- Familiarity with computers and their functions
- Must be able to demonstrate impeccable follow-through
Scheduling Requirements:
- Day Shift
- Mon- Fri- 8:30am to 5pm
- Full-Time
Essential Functions:
- Greet all patients and visitors
- Produce Fast Pass for all visitor/vendors/patients
- Schedule Uber Health transportation for patients
- Provide patient comfort and emotional support
- Ability to use Martii phone to assist patients who do not speak English
- Assist patients to their destination as warranted,
- This may require wheelchair, oxygen, walkers
- Assist waiting patients with requests
- Promptly report any patient dissatisfaction issues to direct supervisor
- Answers Lobby phones in a timely manner and transfer calls to appropriate offices
- Works collaboratively with Cancer Center Administration in managing throughput in the lobby and assisting with meeting room reservations
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
