What You'll Do: Accurately develop timing and pricing of estimate orders, using the correct resources provided Create orders for client direct shipments within established time frames and production standards Manage individual work with close attention to detail to ensure orders are created with high quality and within expected turn times Act as a liaison between the Service Center and all internal clients Proactively work with management with any repair service issues and/or client escalations ... more details
What You'll Do:
Accurately develop timing and pricing of estimate orders, using the correct resources provided
Create orders for client direct shipments within established time frames and production standards
Manage individual work with close attention to detail to ensure orders are created with high quality and within expected turn times
Act as a liaison between the Service Center and all internal clients
Proactively work with management with any repair service issues and/or client escalations
Communicate workflow effectively through updating memos and following up on orders, including those awaiting parts
Assist management with projects, flex assignments and/or ongoing tasks to meet the needs of the business as needed
Act as an internal client advocate by working with all departments at the Tiffany Service Center and obtaining information necessary for resolution of client issues
Identify opportunities for process improvement and collaborate accordingly with responsible parties
Required Qualifications:
Undergraduate degree
Minimum 2 years' of jewelry experience
Minimum 3 years' business experience with strong operational background
Strong client service orientation
Proficiency with Microsoft Excel, Word and Outlook
Meticulous attention to detail
Strong English language verbal and written communication skills
Strong initiative and the ability to work without constant direction
Excellent organizational abilities to handle and prioritize multiple tasks
High ability to collaborate, build strong business relations and influence without direct authority
Preferred Qualifications:
Completion of Graduate Gemology degree or completion of courses
Knowledge in AS400, MIPS, POS or Salesforce
Tiffany & Co. product knowledge
The hiring range for this position ranges from $24 - 33/hr. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
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