The salary or hourly wage scale provided reflects the pay range DSM expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided.
As a Quality Assurance Manager of Market Ready Solutions, you will ensure that the products produced for DNP NA (dsm-firmenich Nutritional Products, North America) are compliant with regulations and company policies. You will also ensure that the corresponding supply chain processes (Including purchasing, tolling, manufacturing, and distribution processes) meet the applicable GMP requirements regarding product safety. In this role you will also develop and implement QMS processes, SOPs, and product documentation to support DNP activities. You will provide technical expertise and serve as an expert to the organization regarding dietary supplements, dietary ingredients, OTC, and food products. A major part of this requires strong partnerships with third party contract manufacturers (3PMs) and any issues which arise during the manufacture or packaging of products for DNP are addressed and rectified in a cGMP compliant manner.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Lead a team of Direct Reports and ensure that systems are in place supporting product release or rejection decisions of dietary supplements and applicable OTC products, in full compliance with applicable cGMP rules, regulatory, legal requirements and customer agreements.
Provide support and leadership to the Market Ready Solutions team. Manage quality issues between all involved players, such as commercial management, supply chain, purchasing, regulatory affairs, 3PM, 3PL, business group quality unit, and customers. Enforce implementation of applicable management directives, ISO 9001, and GMP guidelines (as deemed necessary).
Supervise and approve the investigations of customer and supplier complaints and adverse events, and when appropriate provides, customer-oriented answers within the given time frame. Support customer inquiries and provide quality related guidance for new and existing product formats.
Oversee the quality change management process in TrackWise for any changes which impact product quality. For global changes, cooperate with Global Acceptance Committee. Ensure adherence and overall compliance with Quality requirements as outlined in ISO9001.
Maintain and lead 3rd Party Certifications (UL & ISO9001) & support 3PMs with certification accordingly. Ensure qualification or periodic requalification of 3PMs and 3PLs producing dietary supplement products if completed and that quality agreements are approved. Serve as gatekeeper for new 3PM and product formats to ensure that they will be produced of the highest quality.
Manage and communicate MRS NA Quality Policy to ensure safe, high-quality products are produced within approved contract manufacturing network.
Perform internal and external audits and inspections to satisfy customers, authorities, and to support operational improvements. Also develop Quality KPIs.
We Bring:
A competitive compensation package, with comprehensive health and welfare benefits.
A place to grow and develop.
A company that is purpose-led and performance-driven in a corporate culture that values people and planet.
The opportunity to work on growing brands and build on a strong foundation.
The chance to make improvements and make an impact on the business.
This position embraces a Hybrid Working model, offering the flexibility of both office and remote work. Initially you'll be on-site for 5 days a week, transitioning gradually to 1-2 days in your home office once you’re fully acclimated.
This role will require traveling to Schenectady, NY or Princeton, NJ, 1x a month.
You Bring :
Bachelor’s degree in a relevant scientific discipline is preferred. Relevant industry experience may be considered in lieu of a scientific discipline.
5+ years of experience in managing a Quality Assurance or Quality Control organization is preferred.
Thorough knowledge of US 21 Code of Federal Relations (CFR) parts 111, 117, 210, 211 and Canadian appropriate NHPD (Natural Health Products Directorate) GMP’s, ICH Q7, and ISO 9001 and ISO 17025 requirements is highly preferred.
This position requires strong leadership skills, self-direction under minimal supervision and excellent verbal and written communication skills.
Experience in quality systems software (Such as Trackwise, SAP and SQM).
Auditing experience and working with 3rd party manufacturers.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.
About dsm-firmenich:
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.www.dsm-firmenich.com.
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.
