Job Abstract

Key Outcomes:

In the first 90 days, the Medical Assistant will:

• Learn and live the Americares values.

• Complete all require new hire onboarding trainings.

• Verbalize understanding of the free clinic model.

• Complete Learning Modules for Athena

• Learn procedures and perform patient vitals/history and prep patient for visit.

• Thoroughly and accurately document both new patient intake and returning patient visit.

• Learn procedure to collect lab specimens, properly perform skill and follow QA guidelines

• Scheduling patient appointments for onsite care and offsite referrals. Assist front desk as needed.

• Learn proper phone etiquette, answer phones, make reminder calls and identify need for nursing intervention.

• Shadow experienced interpreter to learn how to properly interpret.

• Review and verbalize understanding of safety plan for clinics.

• Begin training on Retina Vue screening device

In the first 6 months, the Medical Assistant will:

• Be able to interpret skillfully and demonstrate proper patient interpretation skills.

• Demonstrate proper PPE, standard precautions and infection control procedures.

• Demonstrate proper Point of Care testing and EKG procedures.

• Demonstrate ability to explain procedures to patients.

• Demonstrate proficiency with EHR; able to update patient records for patient intake and check-in procedures.

• Demonstrate understanding of proper resource utilization, knowledge of when a nurse or provider needs to be involved.

• Demonstrate skill with consistent Retina Vue eye screening camera shots

• Independently teach patients how to use glucometer, home blood pressure monitoring equipment and train for other medical procedures such as FIT test

• Assist with clinic preparedness including inventory/stock levels and retrieving test results for chart preparation.

In the first year, the Medical Assistant will:

• Demonstrate proficiency in entire process for prepping a patient for their visit, including vital signs, Athena check-in, POC, EKG.

• Be able to confidently assist and support the provider during the visit.

• Demonstrate mastery of EHR and able to document and update patient charts.

• Be proficient in daily clinic workflows/procedures.

• Demonstrate proficiency in testing patients’ eyes with Retina Vue device.

• As part of medical team, participate in quality improvement, flow improvements and adapt to change as needed.

Duties and Responsibilities:

Clinical

• Prepare patients for examinations, including but not limited to, obtaining medical and social history, explaining medical procedures, collecting laboratory specimens, and taking electrocardiograms.

• Assist the providers during examinations.

• Refer patients to RN when medical advice is needed.

These competencies are required for the role:

• You have 3-5 years of Medical Assistant experience or have completed an accredited Medical Assistant program and have 1-3 years of Medical Assistant experience.

• Experience working with adults with chronic health conditions

• Bilingual English/Spanish or English/Portuguese

• Excellent clinical skills

• Proven ability to work compassionately in a fast-paced medical environment with a vulnerable patient population.

• Strong organizational skills and attention to detail

• Excellent communications skills, both written and verbal.

• Ability to work independently and as a part of a team.

US work authorization is required for this role.

These competencies would be great to have, but are not required:

• Experience working in a free clinic setting with the uninsured.

• Experience working with a culturally diverse population.

Additionally, our core competencies as an organization are:

• Ownership and results

• Communication

• Problem solving

• Equity and inclusion

• Teamwork and conflict resolution

• Leadership

• Prioritization

• Management

• Strategy and planning

• Decision making

We know not all applicants will demonstrate all the competencies we’re looking for, and that women and underrepresented groups tend to not apply unless they meet all the requirements. We encourage you to apply even if you do not check all the boxes above, and we look forward to reviewing your application holistically.

What you can expect, if you move forward in the recruitment process:

1. Interview with People and Talent (30 minutes)

2. On site interview with team (1 hour)

3. Reference check

4. Offer!

5. Background check and onboarding