Job Abstract

About HealthFlex: Looking to make a difference? Join a team founded by nurses, where empathy is our driving force. At our agency, we believe healing happens best in the comfort of home, allowing patients and their families to cherish their time together. As one of the nation's largest privately owned agencies, we're dedicated to serving communities across the San Francisco Bay Area, North Bay, Central Valley, and the Greater Sacramento Area. If you're passionate about delivering exceptional care and making a meaningful impact, we'd love to have you on board.

Position Summary: The Medical Records Coordinator is responsible for managing and maintaining patient records for HealthFlex Home Health. This role ensures the accuracy, confidentiality, and security of medical records in compliance with healthcare regulations and agency policies. This role is essential in ensuring the integrity and accessibility of patient information, thereby supporting the overall quality of care provided by HealthFlex.

• Record Management: Organize, update, and maintain accurate electronic medical records including but not limited to; uploading of physical orders, Health Management Profile (HMP), lab results and other patient care documents
• Orders Management: Responsible for distribution and timely collection of signed physician orders (via DocuSign, fax, Forcura, courier, etc.).
• Data Entry: Accurately input patient information into the agency's electronic health record (EHR) system.
• Compliance: Ensure all records comply with state, federal, and agency regulations. Coordinates collection of any missing information or documentation.
• Confidentiality: Ensures patient confidentiality is met by adhering to Health Insurance Portability and Accountability Act (HIPAA) and Protected health information (PHI) rules and regulations
• Audit Preparation: Assist with preparing records for audits and reviews.
• Coordination: Collaborates with healthcare providers, patients, and administrative staff to facilitate the flow of information including but not limited to the coordination of Durable Medical Equipment (DME) and working with Case Managers regarding resumptions of care post hospitalization discharge.
• Communication: Handle difficult and/or sensitive matters with careful judgment and tact on a consistent basis escalating to leadership as appropriate
• Training: Provides training to new staff as well as cross trains in other areas for coverage
• Administrative Duties: Performs tasks such as but not limited to; phone coverage, print/scan/faxing of documents, preparing mail/shipments, distributing documents and courier coordination

Benefits:

• We offer a variety of health plans to meet your needs; including HSA and FSA options
• Health benefits are inclusive of dependent coverage, medical, dental and vision
• Generous PTO and Paid Holidays so you can enjoy a work/life balance
• Healthy 401K matching and participation begins after 90 days of employment
• Access to Relias our learning platform where you can obtain free CEU courses
• Employee Assistance Program
• Rewards program where points are redeemed for gifts of choice
• Other perks such as Pet Insurance and discounts to a variety of services

Acknowledgements and Awards:

• 5 time winner of “Best & Brightest Places to Work”
• 5 time winner of “Inc 500 Fast Growing Companies”
• Winner of “Better Business Bureau Torch Award”
• 4.6 Star Glassdoor Rating
• 4-5 Star Medicare Quality Rating
• Don't just take it from us, check out what others are saying about their experience at HealthFlex and visit Glassdoor, our reviews speak for themselves! To get a taste of our fun and supportive culture visit Facebook and LinkedIn.

• Previous experience in medical records management, preferably in home health or similar setting.
• Strong organizational skills, attention to detail, proficiency in EHR systems, understanding of HIPAA regulations.
• Excellent written and verbal communication skills.
• Proficiency in Google Suite and other relevant software.

HealthFlex is an Equal Opportunity Employer. It is HealthFlex’s policy to provide equal employment opportunities for all employees and job applicants. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, religion, creed, color, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, genetic information, marital or domestic partner or relationship status, family or parental status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, height, weight, place of birth ,or any other status protected by federal, state, or local law.