Include: Customer Success: - Lead a world-class customer success team that ensures our customers achieve desired outcomes through the adoption and ongoing belief in automotive. Mastermind - Drive customer retention, growth, and advocacy by establishing and nurturing deep customer relationships and proactively identifying and addressing customer needs - Develop a revenue growth strategy including increasing renewal rates, expanding revenue through upgrade/upsell activities, and increasing lifetim... more details
About the Role: Grade Level (for internal use): 14 Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. We believe that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. Position Summary: Reporting to the Chief Revenue Officer, the National Vice President, Dealer Relations plays an integral role in driving the ongoing engagement, success, retention, and growth of Mastermind’s dealer partners. The Vice President is responsible for our entire national Dealer Relations team with direct oversight of our regional DR Directors. Our national Dealer Relations team is responsible for supporting our customers and developing key relationships to drive dealer engagement, utilization, and growth with Mastermind. The National Vice President, Dealer Relations will join our rapidly growing organization and be an essential guide to transforming the way our customers achieve success. The role sets our vision and strategy for client success and drives profitable customer growth by building customer loyalty, increasing wallet share, and increasing retention. Successful candidates will promote alignment with partner teams across Mastermind to establish and execute the go-to-market plan and deliver financial and strategic long-term results. The ideal candidate will bring a proven record of leading profitable and cohesive customer success teams with a customer-first mindset. The Vice President should drive a positive, productive, and collaborative culture with experience driving a high performing organization. The leader will also have exceptional operational skills and the ability to lead the organization to grow at scale. They will be proficient in utilizing data to measure and analyze key performance metrics to ensure that the strategy is increasing adoption and customer business outcomes including usage, churn and net retention. Responsibilities include: Customer Success: • Lead a world-class customer success team that ensures our customers achieve desired outcomes through the adoption and ongoing belief in automotiveMastermind • Drive customer retention, growth, and advocacy by establishing and nurturing deep customer relationships and proactively identifying and addressing customer needs • Develop a revenue growth strategy including increasing renewal rates, expanding revenue through upgrade/upsell activities, and increasing lifetime value by improving adoption and customer health scores • Drive customer lifetime value by defining the customer journey - establishing programs to help drive business value, customer goal achievement, new product features, and new use cases • Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization • Formulate customer messaging that balances business objectives with desired customer outcomes • Share knowledge and insights internally to help inform the product roadmap based on industry best practices, competitor insights, and the changing external environment and landscape • Collaborate with our marketing team to leverage customer and competitor research to provide strategic leadership for brand positioning • Collaborate with cross-functional teams including Business Development, Product, Marketing, and Dealer Support to ensure a seamless customer experience and drive customer engagement and value recognition People: • Establish a fully aligned Dealer Relations team with a universal passion and demonstration of a strong customer-centric focus, exceptional leadership skills, and a passion for driving customer success and growth • Support and develop Dealer Relations leaders that foster a culture of collaboration, over-achievement and continuous learning • Recruit, lead, grow, and mentor the Dealer Relations team by setting the strategy and prioritizing OKRs; hire, train and develop a team who consistently executes customer success plans • Exemplify inclusive leadership by seeking out diversity of perspectives and embedding equity and inclusion into business practices • Create effective succession planning and leadership development practices that foster the development of internal talent and provide tools for career growth • Ensure the team is consistently implementing best practices across Dealer Relationships that result in increased revenue streams Operations: • Approach scaling opportunities with an innovative lens and present well-thought-out plans and adjustments to the current business model. Execute different strategies to retain and grow our customer base by delivering services that our customers find essential • Be responsible for the financial integrity of the Dealer Relations organization; expense management, upsell/downsell, budget changes, approval of transactions, etc. Manage retention forecast and costs by adjusting spend based on business conditions and opportunities • Provide executive-level reporting and analysis on customer health, usage, churn, risk, growth (upsell/upgrade), and net retention. Present insights to the leadership team to inform and determine business decisions and ensure the most effective path to success for customers • Partner with the Commercial Operations team to develop reporting and dashboards and to ensure access to best-in-class technology, tools, and best practices • Optimize and report on relevant KPI's, supporting both short- and long-term revenue opportunities and customer growth, package upgrades and retention goals; leverage insights to communicate potential product improvements Qualifications: • BS/BA degree required • 15+ years of leadership experience in customer success, account management, consultative sales and/or business consulting • 10+ years of strategy development and strategic planning including GTM development • 5+ years of experience managing second-line leaders • Strong background and proven success in building world-class Customer Success organizations, processes, and customer experiences • Automotive experience preferred (retail, dealer group level, OEM, etc.) • Experience working closely with cross-functional stakeholders across sales, marketing, sales operations, enablement, and product • Demonstrated passion for hiring, developing, and coaching top leadership talent • Background leveraging data and analytics in decision making • Demonstrated ability to successfully resolve situations that are broadly defined, complex, diverse, and occasionally, unprecedented • Excellent communication and presentation skills, both verbal and written • Experience with Salesforce, Excel, and PowerPoint • Ideally residing in the New York Metro area and can easily visit the NYC office for regular meetings • The role requires travel and a valid driver’s license About automotiveMastermind: Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ---------------------------------------- ------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to:?EEO.Compliance@spglobal.com?and your request will be forwarded to the appropriate person.? US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf?describes discrimination protections under federal law. --------------------------------------- -------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), BSMGMT102 - Senior Management (EEO Job Group) Job ID: 304478 Posted On: 2024-07-02 Location: New York, New York, United States
