Trench Customer Training Specialist at United Rentals, you are responsible for the delivery and the field execution of Excavation Safety for the Competent Person and Confined Space Training Classes (CPT/ CST). You will provide our customers superior service, within a specific assigned geographic territory spanning multiple branches. You will work with the Region Customer Trainer to coordinate and schedule training classes to maximize customer attendance and associated revenue. Your primary goal ... more details
Great company. Great people. Great opportunities.
If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!
As a Trench Customer Training Specialist at United Rentals, you are responsible for the delivery and the field execution of Excavation Safety for the Competent Person and Confined Space Training Classes (CPT/CST). You will provide our customers superior service, within a specific assigned geographic territory spanning multiple branches. You will work with the Region Customer Trainer to coordinate and schedule training classes to maximize customer attendance and associated revenue. Your primary goal is to deliver a quality training class and experience to customers to drive customer training revenue and profitability.
What you’ll do:
Schedule and deliver CPT/CST and other classes for customers
Prepare and organize training materials and manuals, etc. to ensure training experience is optimal and well received by customers
Work with local sales reps to identify key and other accounts to drive customer training revenue, with a focus on YOY incremental revenue growth and new account training revenue opportunities
Educate Field Management and Outside Sales Team on training revenue opportunities and drive them to increase training revenue
Coordinate the online evaluation survey of customers for all classes delivered; document feedback and work with Region Training Director to improve on any areas
Maintain proper and up to date Training credentials, OSHA certificates, etc.
Other duties assigned as needed
Requirements:
Bachelor Degree Preferred; OSHA 500 Certificate possessed or pending receipt
3 plus years of field safety training experience, or OSHA compliance officer experience related to Trench Safety and Confined Space, and related field experience
Some sales experience preferred, ability to effectively communicate with customers at all levels
Proficient in the OSHA Excavation Standard 1926 Subpart P and Confined Space 1910
Solid platform training skills
Superior public speaking and communication skills
Strong influencing skills to drive field behavior
Exceptional customer service skills
Familiarity with Salesforce.com and/or other CRM Sales technology tools to drive customer training
Strong PC skills, with a high level of proficiency in Excel, Access, PowerPoint, Word, & Project
Valid driver's license with acceptable driving record
80% Travel Required (Car/Domestic Travel Via Plane)
This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.
Why join us?
We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:
Paid Parental Leave
United Compassion Fund
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
Mutual respect for the dignity and fundamental rights of all persons defines our culture. United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.
