Answer 211 phone lines, communicate directly with callers, and provide a high level of customer service to both people experiencing homeless and community stakeholders. Dispatch CORE teams using the ARC GIS dispatch system and keep record of dispatch assignments. Communicate directly with the CORE teams regarding community needs. Provide information about shelter bed availability to CORE teams and alert CCACS, CCYCS, and ECIHP shelters of incoming placements. Provide information about warming ce... more details
The Coordinated Outreach Referral, Engagement (CORE) is a program of Contra Costa Health Services Health, Housing, and Homeless Services division, in partnership with Heluna Health. The CORE program works to engage and stabilize homeless individuals living outside through consistent outreach to facilitate and/or deliver health and basic need services and secure permanent housing.
Salary: $25.20 - $27.76 Hourly
ESSENTIAL FUNCTIONS
- Answer 211 phone lines, communicate directly with callers, and provide a high level of customer service to both people experiencing homeless and community stakeholders.
- Dispatch CORE teams using the ARC GIS dispatch system and keep record of dispatch assignments.
- Communicate directly with the CORE teams regarding community needs.
- Provide information about shelter bed availability to CORE teams and alert CCACS, CCYCS, and ECIHP shelters of incoming placements.
- Provide information about warming center availability and coordinate placements as needed.
- Run persons seeking shelter and warming center placement through the Megan’s Law database.
- Collaborate with team members, including the HMIS Agency Administrator and program management team to support movement or completion of activities and projects.
- Enter data into the Homeless Management Information System (HMIS) and other various data management systems as assigned.
- Ensure all CORE HMIS documents are properly stored and secure.
- Check the Homeless Management Information System (HMIS) for quality assurance purposes and alert CORE teams when intakes and other information are missing from the system.
- Attend all mandatory meetings and trainings as required.
- Other duties as assigned.
Minimum Qualifications
- High school diploma/GED required
- Preferred: AA/AS or 60 semester college units, or Bachelor's degree.
- 1 year experience working with computers and/or in an administrative capacity.
- Preferred experience working with vulnerable or special needs populations.
Desired Qualifications:
- Bilingual, bicultural in Spanish.
- Lived experience of homelessness and/or accessing behavioral health services.
- Previous experience or training in street outreach and clinical case management.
- Knowledge of Contra Costa County and community resources.
- Knowledge of the Contra Costa emergency provider network.
- Prior experience with documentation and billing procedures.
Additional Qualifications
- Be able to type 40 words per minute.
- Demonstrate proficiency in Microsoft Office Suite applications and use of the internet.
- Be fingerprinted and pass a criminal background check.
PHYSICAL DEMANDS
Stand Frequently
Walk Occasionally
Sit Frequently
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors, Homeless Shelter
Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.
