Responsible for obtaining accurate, pertinent demographic and insurance information prior to services, thus reducing financial risk of third party denials and delayed collection processes for services both at on and off site facilities. This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior. Essent... more details
This Full-time Opportunity will work 80 hours bi-weekly.
Monday - Friday - No weekends
Shifts: 7:30a - 4p, 8a - 4:30p, or 8:30a - 5p
Benefit Package that includes Medical/Dental/Vision insurance, Life Insurance, Short and Long Term Disability,
403B Retirement Savings Program and Paid Time Off.
Job Summary
Responsible for obtaining accurate, pertinent demographic and insurance information prior to services, thus reducing financial risk of third party denials and delayed collection processes for services both at on and off site facilities.
This position supports the Frederick Health mission, vision, core values and customer service philosophy and adheres to the Frederick Health Compliance Program, including following all regulatory requirements and the Frederick Health Standards of Behavior.
Essential Functions:
Establishes a track record of producing consistently accurate work that demonstrates attention to detail and reflects well on the organization. Demonstrates personal commitment to high quality work and encourages others to have similar standards. Defines and investigates problems; gathers information to arrive at a workable solution.
- Communication/Customer Service
Communicates effectively and appropriately with all customers. Uses good judgement as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point, demonstrates excellent customer service at all times.
Ensures appropriate insurance eligibility and authorizations are present prior to or at the time of services. Responsible for the POS collection of patient owed cost sharing amounts (copays, deductibles, coinsurance, and full cost (non-covered, self-pay) prior to or at the time of service. Refers patients to Financial Counselors for Financial Assistance or provides and application, when applicable. Ensures that cash drawer is cashed out appropriately daily.
Utilizes information received from oral, written and electronic sources to make effective and appropriate decisions. Provides documentation, if applicable. Demonstrates sound judgement as evidenced by appropriate and timely referral of information. When applicable, uses technology to efficiently and effectively manage information. Takes a proactive approach to anticipating and preventing problems.
Demonstrates that s/he is an effective team player who adds complementary skills and contributes valuable ideas, opinions and feedback. Communicates in an open and candid manner and can be counted upon to fulfill any commitments made to others on the team. Treats everyone with courtesy and respect. Works effectively in a changing environment; displays a positive work attitude; handles multiple demands and priorities. Provides assistance/mentoring to newer employees’ on more problematic accounts to assist with growth and understanding.
Required Knowledge, Skills and Abilities:
- Proficiency in the use of computer software, ability to operate a copier, fax machine, 10 key calculator and printer, typing, basic computer navigation skills, general office skills.
- Excellent verbal and written communication skills in order to effectively interact with patients, customers, employees and Senior Leaders. Must demonstrate the ability to follow verbal and written instructions.
- Attention to detail, with the ability to analyze and determine the type of data needed to complete various types of patient registration functions.
- Must demonstrate ability to complete multiple tasks simultaneously and work under pressure with minimal supervision. Must have the ability to comprehend, apply, and follow all policies and procedures.
- Must have the ability to adapt to an ever changing work environment.
Minimum Education, Training, and Experience Required:
- High School diploma or GED is required.
- One year of customer service experience required. One year of Hospital experience in the areas of registration and /or patient accounts or experience in a physician’s office practice preferred.
Patient Contact
Must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:
Performance of job does not require patient contact.
Physical Requirements:
Sedentary - Light Work - Lifting up to 15 pounds on an infrequent basis (less than one lift every three minutes). While work is mostly done sitting, a certain amount of walking or standing is often necessary.
Ergonomic Risk Factors:
Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated, the speed of the movement, the required force and muscles involved.
Working Conditions:
Bloodborne Pathogens Exposure Risk: Category A – WILL have exposure to blood or body fluids.
Reporting Relationship:
Reports to Supervisor, Patient Access
Disclaimer:
The content of this document reflects the general duties, responsibilities, minimum skills, abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.
