Conduct a minimum of 10 outbound customer phone contacts daily to foster relationships and identify sales opportunities. Answer incoming calls promptly, aiming to respond within two (2) rings. Ensure swift and accurate processing of all customer orders including in-store, remote and on-line. Collaborate actively to meet sales and profitability targets set for the CSC, CA - Es, and the market. Provide precise and knowledgeable responses to customer inquiries. Support on-time deliveries through pr... more details
DIVE IN TO A NEW CAREER WITH LESLIE'S:
Leslie’s pool supplies is the “World’s Largest Retailer of Swimming Pool Supplies.” With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie’s. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie’s.
Job Overview:
The CSC Inside Sales Representative is pivotal in delivering exceptional customer service through inbound calls, ensuring efficient processing of all customer orders. Utilizing the company's reporting tools, the CSC Inside Sales Rep proactively initiates outbound contacts to schedule appointments for the Commercial Account Executive (CAE), thereby supporting the acquisition of new business opportunities. Additionally, the role involves cultivating relationships with existing customers to generate sales orders. As directed by the Commercial Service Center Manager, the Inside Sales Rep may also undertake supplementary tasks to support overall operational efficiency.
Responsibilities:
- Conduct a minimum of 10 outbound customer phone contacts daily to foster relationships and identify sales opportunities.
- Answer incoming calls promptly, aiming to respond within two (2) rings.
- Ensure swift and accurate processing of all customer orders including in-store, remote and on-line.
- Collaborate actively to meet sales and profitability targets set for the CSC, CAEs, and the market.
- Provide precise and knowledgeable responses to customer inquiries.
- Support on-time deliveries through proper merchandise prep through product picking and invoice execution
- Participate in monthly safety and compliance meetings.
- Demonstrate a thorough understanding of company policies and procedures.
- Attain proficiency in all operational aspects of a Commercial Center through comprehensive training.
Qualifications:
- Previous sales and customer service experience is preferred but not mandatory.
- Capable of maintaining professional interactions with customers, corporate staff, and CSC team members.
- Responsive to customer inquiries and proactive in maintaining ongoing communication.
- Familiarity with the swimming pool industry is beneficial but not essential.
- Retail or operations experience is a plus but not required.
- Proficient in using computer systems and software.
- Ability to comprehend and apply Federal, State, and Local codes relevant to the industry.
Leslie's provides a robust benefits package, including:
- Comprehensive medical, pharmacy, dental, & vision plan options.
- Health savings account (with enrollment in the high deductible health plan option).
- Health & dependent care flexible spending accounts.
- Company-paid basic life and AD&D insurance.
- Voluntary supplemental life insurance.
- Company-paid short-term disability and voluntary long-term disability insurance.
- Pre-tax and Roth 401(k) with company match.
- Paid vacation, sick, and bereavement leave.
- Nine (9) paid holidays, including a floating personal day.
- Employee assistance and wellness programs.
- Product discounts at Leslie’s Retail stores.
Pay: $18.00 - $19.00 / hour
Leslie’s recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.
