Job Abstract

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Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it’s a home for passionate individuals like you.

At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you’re fueled by these principles and are eager to make a meaningful impact, your journey begins here.

With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.

Join us in shaping the future, where your passion meets purpose. Come be part of something extraordinary and apply today!

The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

In compliance with FERPA guidelines, this position professionally serves all student populations in all aspects of registration and records, including the processing of transcript requests, grade changes, enrollment verifications, manual registration, registration overrides, and student record maintenance. This position will provide outstanding customer service when assisting the La Verne community and general public at the Registrar’s Office front window, main phone line, and email account.

Salary will be commensurate with experience and internal equity. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.

Employment is contingent upon successful completion and clearance of a background check and employment verification.

1. Provide support to students, staff, and faculty in the usage of MyLaVerne—including navigation and log-in procedures—and process manual registrations, grade option changes, independent study and directed study forms, registration overrides, and other registration changes according to University policies.

2. Troubleshoot common registration errors and messages. Understand and articulate University policies, practices, and procedures related to registration and registration overrides.

3. Process leave of absence and withdrawal forms.

4. Professionally serve the La Verne community and general public with outstanding customer service at the front counter, main Registrar phone line, and main Registrar departmental email account.

TRANSCRIPTS & VERIFICATIONS

1. Receive, process, package, and mail official transcripts requested through National Student Clearinghouse, in person, and/or by mail.

2. Assist current and former students with troubleshooting official transcript orders placed online and provide general assistance with answering questions about the process of ordering official transcripts. Assist in monitoring and troubleshooting the NSC transcript ordering process as well as maintaining messaging on the transcript request landing page.

3. In accordance with FERPA and University policies, research, evaluate, and respond to student, employer, and lender requests for enrollment or degree verification.

4. In collaboration with other Registrar staff, assist students through the apostille process.

STUDENT RECORD MAINTENANCE

1. Process third party access requests and privacy requests in accordance with FEFPA and University policy. Under direction from the Registrar, assist with FERPA records requests and processes.

2. Assist with end of term processing; this includes, but is not limited to, notification to faculty about grading deadlines, running reports to confirm grades have been submitted, rolling grades, updating student records, and checking academic standing.

3. Ensure integrity of all data contained in each student’s Banner record, including accuracy of campus and rate code assignments, student status, curriculum information, grades, and registration records. Under direction from Registrar Office leadership, verify and update student academic history, including but not limited to: grade changes, registration, course challenges, certifications, appeal information, and the entry of hard copy transcript data into Banner.

4. At the direction of Registrar Office leadership and in collaboration with other offices, research, evaluate, and coordinate the resolution of duplicate records.

5. Regularly scan and index student documentation collected throughout the Registrar’s offices; scan and index course review documentation for archival records.

OTHER DUTIES

1. At the direction of the Assistant Registrar, build and maintain class schedules in Banner.

2. Assist with the testing of new and existing technologies used in the Registrar’s Office, such as Banner, BDM, Courseleaf, etc.

3. Act as back up for the Lead Registration Specialist in the area of undergraduate academic appeals as needed, including but not limited to assisting with the intake, review, and processing of appeals; preparing the appeals agenda and presenting at the Undergraduate Appeals Committee meeting; preparing and emailing response letters.

4. Assist with all Commencement-related activities.

5. Demonstrate a commitment to diversity, inclusivity, and equity.

6. Demonstrate a commitment to quality customer service.

7. Assist with other projects as assigned by the Registrar Office leadership team.