Job Abstract

The incumbent serves in both roles as Point of Service and Scheduler. Core Duties and Accountabilities:Greet and assist patients using AIDET principles with general questions related to their coverage; and office protocol. Verify and update patient demographics and insurance data on-line. Register new patients as necessary. Collect and accurately post receivables and balance daily deposit. Schedule cancel reschedule and coordinate patient appointments using the IDX system. Create assign and work... more details

Overview
Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California.  Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.  
Responsibilities

Position Summary:

The incumbent serves in both roles as Point of Service and Scheduler.

Core Duties and Accountabilities:

• Greet and assist patients using AIDET principles with general questions related to their coverage; and office protocol
• Verify and update patient demographics and insurance data on-line. Register new patients as necessary
• Collect and accurately post receivables and balance daily deposit
• Schedule cancel reschedule and coordinate patient appointments using the IDX system
• Create assign and work tasks in electronic medical records system
• Collect patient data as required 

Qualifications

Minimum Qualifications:

• High school diploma (or equivalent) required
• Ability to type a minimum of 35 words per minute required
• Ability to pass a clerical and 10-key test required
• General computer experience required
• Experience with Windows-based operating systems required
• Requires:
• Ability to apply good judgment in a variety of confidential and sensitive situations
• Ability to communicate and interact effectivelyaccurately and professionally with internal and external customers using AIDET principles
• Ability to work independently with minimum supervision using time wisely
• Ability to take instruction and follow established procedures
• Ability to work under conditions that are ever changing with frequent interruptions and flexible hours
• Ability to maintain timely accurate legible and complete records

Preferred Qualifications:

• One (1) year of experience in a medical office practice including business and scheduling functions preferred
• Knowledge of insurance and billing preferred
• Experience with IDX systems preferred
• Experience with 10-key adding machine/calculator preferred
• Working knowledge of the fundamentals of business communications and medical terminology preferred

***This position is represented by Service Employees International Union Local 250 and is covered by the terms and conditions of the applicable collective bargaining agreement.***