We are currently seeking a Customer Account Representative (CRP Representative) to join our team at the corporate headquarters in Bells, TN. The CRP Representative supports and elevates our operations by processing customer orders, inquiries, and requests. Benefits. Benefits begin on first day of employment for Medical, Dental, Vision, HSA, & FSA 100% Company paid benefits include Group Life Insurance, Short-Term Disability, & Long-Term Disability Insurance 401 k with Employer Match. Vacation da... more details
Customer Account Representative
Job LocationsUS-TN-Bells
ID
2024-2949
Category
Customer Service
Type
Regular Full-Time
Overview
The Pictsweet Company is growing! We are currently seeking a Customer Account Representative (CRP Representative) to join our team at the corporate headquarters in Bells, TN. The CRP Representative supports and elevates our operations by processing customer orders, inquiries, and requests.
Benefits
Benefits begin on first day of employment for Medical, Dental, Vision, HSA, & FSA
100% Company paid benefits include Group Life Insurance, Short-Term Disability, & Long-Term Disability Insurance
401k with Employer Match
Vacation days, sick leave, & ten paid holidays
Responsibilities
Receive, process, edit and monitor customer orders received via EDI, fax or phone.
Responsible for VMI - Analyze customer inventory and create replenishment orders in accordance with customer inventory and service guidelines.
Ensure highest possible service is maintained for our customers.
Solve customer service problems.
Communicate efficiently with appropriate company personnel, brokers, customers and distribution warehouses regarding customer service issues.
Consistently monitor customer requirements and focus on reducing exposure to deductions or penalties
Edit and mail invoices. Ensure timely processing of order corrections to expedite billing process.
Prepare, enter into system, and edit military delivery tickets to include breakdown of military and distributor invoices.
Maintain file on customer purchase orders and invoices.
Communicate outgoing orders to distribution warehouse and to brokers.
Qualifications
Bachelor's degree from an accredited institution, preferably in a business related field
Solid proficiency in Word & Excel
Strong analytical, organizational, & communication skills
Ability to handle multiple tasks in a fast-paced environment
The Pictsweet Company is an equal opportunity employer. M/F/V/H
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